Clinical Program Manager (Hybrid)

Core Job Functions

• Directs and coordinates assignments for program operations.
• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
• Manages clinical operation and quality assurance procedures.
• Implements projects and procedures to ensure program performance is exceeding expectations.
• Performs assessment of needs within the organization and develops clinical programs to meet those needs.
• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
• Captures and evaluates the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Core Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 3 years of relevant experience required.

Department Specific Job Functions

• Optimizes scheduling workflows.
• Serves as key operational liaison between providers, scheduling teams, departmental leadership, and site operations.
• Provides direct supervision to designated support staff.
• Supports DTR responsibilities, such as triaging referrals when additional coverage is required or during overflow periods.
• Supports onboarding and training of new staff (DTR).
• Supports providers with provider call-outs.
• Supports departmental leadership for critical scheduling and template functions.

Direct Supervision & Staff Management

• Conducts regular 1:1 meetings and ongoing performance coaching.
• Oversees daily workflow expectations and task prioritization.
• Maintains staff accountability.
• Promotes operational efficiency.
• Ensures coverage continuity when staffing gaps arise.

Clinic Operations Management

• Manages clinic closures related to PTOMeetingsConferencesSchedule adjustments.
• Ensures compliance with departmental clinic closure timelines whenever possible.
• Coordinates clinic coverage planning.
• Minimizes disruption to patient scheduling.

Template Management & Scheduling Oversight

• Provides backup support for leadership in scheduling infrastructure.
• Monitors template accuracy.
• Ensures scheduling teams are following template guidelines.
• Identifies scheduling inefficiencies.

Access Optimization & Slot Utilization

• Tracks Fill ratesSlot utilizationSchedule utilizationOpen capacityNo-show trendsCancellation trends.
• Identifies underutilized appointments.
• Recommends scheduling adjustments.
• Supports access improvement strategies.

Reporting & Operational Analytics

• Pulls and analyzes reports related to ProductivityCompleted visitsScheduled visitsFill ratesReferral trendsProgram growthOperational performance metrics.
• Prepares leadership summaries.
• Identifies trends and operational opportunities.

Inventory Management

• Oversees supply and inventory needs across assigned service lines, including group exercise classes.
• Tracks inventory levels.
• Maintains inventory documentation.

Multi-Site Operational Coordination

• Supports operational consistency across all assigned clinic locations.
• Addresses room utilization concerns.
• Partners with site leadership when issues arise.
• Supports service expansion planning.

Program Development & Growth

• Aids in service expansion efforts.
• Supports implementation of new programming.
• Identifies workflow improvements.
• Serves as a key member of departmental strategic initiatives.
• Serves as a key member of departmental strategic initiatives.
• Serves as a key member of departmental strategic initiatives.

Process Improvement & Workflow Development

• Identifies operational inefficiencies.
• Develops workflow improvements.
• Creates SOPs/job aids when needed.
• Improves communication workflows between teams.

Leadership Expectations

• Demonstrates strong organizational skills.
• Independently solves operational problems.
• Exhibits operational leadership.
• Communicates proactively.
• Exhibits accountability.
• Manages multiple priorities effectively.
• Follows through on commitments.
• Escalates appropriately when needed.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical, dental, tuition remission and more.

Employer Information

• The University of Miami is an Equal Opportunity Employer.
• Applicants and employees are protected from discrimination based on certain categories protected by Federal law.