Clinical Program Manager

Key Responsibilities & Role Highlights

• Lead the day-to-day clinical and operational management of our Qualified Residential Treatment Program (QRTP), ensuring a safe, structured, and trauma-informed environment for youth.
• Supervise, mentor, and develop clinical and residential staff through hiring, onboarding, coaching, performance management, and ongoing professional development.
• Oversee daily program operations, including staffing, scheduling, youth programming, admissions, discharges, transportation, and interdisciplinary collaboration.
• Ensure high-quality clinical services by providing guidance on treatment planning, documentation, crisis intervention, and evidence-based care while maintaining regulatory compliance.
• Monitor program performance, productivity, budgets, and quality improvement initiatives to support operational excellence and positive client outcomes.
• Build strong relationships with youth, families, referral sources, community partners, and internal teams to ensure coordinated, client-centered care.
• Participate in the leadership on-call rotation and provide direction during operational emergencies, behavioral crises, and critical incidents.
• Promote a culture of safety, accountability, collaboration, and continuous improvement while supporting Unison Health's mission, values, and commitment to exceptional care.

Education & Experience Requirements

• Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field preferred.
• Preferred licensure: Psychologist, LPCC, LISW, or LICDC. For AOD programs, dual mental health and chemical dependency licensure is preferred, with at least one independent license.
• Supervisory experience required.
• Minimum of 5 years of clinical experience in a behavioral health setting, including at least 3 years in a leadership or supervisory role.
• Valid driver's license, reliable transportation, and the ability to meet agency driving and insurance requirements.
• CPR certification required within 90 days of hire.
• CPI (Crisis Prevention Intervention) certification required within 90 days of hire.
• Must be at least 21 years of age.
• Strong knowledge of behavioral health, including mental illness, assessment, crisis intervention, and individual and group counseling techniques.
• Experience working with individuals with Serious and Persistent Mental Illness (SPMI), Serious Emotional Disturbance (SED), and chronic physical health conditions.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required (ACT team positions).
• Excellent critical thinking, problem-solving, and decision-making skills.
• Strong leadership, communication, and team-building abilities.
• Demonstrated commitment to providing exceptional client care and supporting the agency's mission and values.
• Ability to maintain professionalism and composure while working with individuals experiencing emotional distress, behavioral challenges, or crisis situations.
• Must be eligible to drive on behalf of the agency when position responsibilities require travel.