Clinical Program Manager

About the role

The Clinical Program Manager is responsible for coordination and daily operations of specified programs. They act as an educational resource to patients regarding the program, compile statistical information, and maintain membership in appropriate corporate-wide committees.

Responsibilities

• Participates, develops, implements, and evaluates the accreditation audit process as designated by ICAVL. Maintains required audit logs for quality control and service equipment.
• Interprets, implements, and enforces vascular laboratory policies and procedures. Maintains current knowledge of CLIA, OSHA, ICAVL, and other state/government regulatory standards/requirements.
• Assists the physician with coordinating patient care in the office, hospital, to referring physicians, and ancillary facilities. Ensures communication among physician, patient, and outside referral sources is accurate and timely. Assists in ordering proper tests and labs. Informs patients of test results and care or follow up instructions.
• Communicates in a professional, courteous manner with patients, families, visitors, suppliers, team members, and physicians to promote high quality care and superior levels of service. Ensure that patients are treated promptly and questions and concerns are dealt with in a timely manner.
• Adapts to new technology; attends vascular and nursing conferences to promote self-education. Prior approval required.
• Acts quickly and responsibly to ensure equipment is functioning properly. Immediately contacts service personnel to address the issue.
• Maintains vascular ultrasound supply inventory and equipment. Notifies practice manager, or designee, when supplies are low. Works within parameters established for expense budget. Assists with unpacking, storing, and/or distribution of supplies upon demand.
• Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the manager. Keeps informed regarding the practice's performance.
• Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
• Involves in the development and/or management of budget for assigned areas. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends, and/or implements actions or process improvements as appropriate.

Qualifications

• Bachelor's of Nursing degree required
• 7+ years of progressive clinical job-related experience; 5+ years of clinical management in an ambulatory setting
• Experience with electronic medical records required
• Excellent written and verbal communication skills
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms

Education, Knowledge, Skills and Abilities Preferred

• Relevant clinical experience - vascular preferred
• Epic experience a plus

Licenses and Certifications Required

• NJ State Professional Registered Nurse License

Compensation

Minimum rate of $126,464.00 Annually

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59