Clinical Program Manager

Position Summary

The Clinical Manager is an energetic, collaborative and results-oriented leader who will supervise Master’s level social work and multi-disciplinary case management staff and manage overall operations of an integrated services program. This position oversees our Transitional Living Program (TLP), Youth Transitions Partnership (YTP), and My First Place (MFP) programming.

Responsibilities

• Hire, train, develop and supervise/coach a multi-disciplinary team of social work and case management staff including Youth Advocates/Social Workers and may include Employment and Education Specialists.
• Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement.
• Facilitate regular weekly program staff meetings.
• Conduct annual reviews of direct reports.
• Ensure fidelity to program model through weekly individual supervision with each staff person including routine field observations of staff.
• Lead or co-lead a clinical supervision group for clinical staff and staff working toward licensure, as assigned.
• Monitor staff effectiveness and support professional growth through review of outcome and practice data.
• Provide training and consultation grounded in evidence-based practice and First Place for Youth guiding principles including but not limited to trauma-informed care, positive youth development, strength-based approach and motivational interviewing. With management team, implement, train, and coach staff in best practice strategies.
• Ensure quality of services and accuracy and timeliness of all aspects of participant records including timely submission of all utilization, fidelity and outcome data.
• Participate in meetings to review participant progress and utilize data to evaluate progress and consider strategies to recalibrate intervention to ensure success. Include development of team-based strategies and excellent collaboration among team members.
• Ensure that all My First-Place staff are aligned with mission, values, and goals of First Place, capable of acting as ambassadors for the agency at all times, and focused on achieving outcomes, including integrated use of data and evaluative feedback.
• Provide direct intervention as needed including consultative support, crisis intervention, participation in or facilitation of meetings with youth, county workers, or others, and conflict mediation.
• Oversee day-to-day operations and effective functioning of assigned team; track outcomes, manage budget and grants, implement case plans for youth working in conjunction with their support team, contribute to and ensure compliance with program policy and ensure retention of youth in housing.
• Provide leadership and guidance to staff on all components and processes of First Place for Youth programs with particular emphasis on assigned program.
• As assigned, implement intake and referral system to ensure full census, low vacancy, and retention of youth in program.
• Effectively manage team to ensure baseline and in program assessments, summaries and action plans are timely and accurate.
• Develop and maintain effective working relationships with community partners including County Social Work and Probation staff and supervisors.
• Participate in the implementation of First Place’s outreach and marketing strategy to promote referrals, education about services, and utilization of First Place programming and services as assigned.
• Champion Continuous Quality Improvement and participate on other committees as assigned.
• Leadership and Cross-Functional Collaboration: Work closely with the Director of Programs and the Management Team to provide leadership to the organization’s programs. Support on-going development and evaluation of highly effective programs and organizational systems. Collaborate to ensure that housing and support services are being effectively and cohesively delivered to all youth in the region. Contribute to the development of and ensure adherence to aggressive, measurable, and strategic operational and performance goals. Actively participate in regularly scheduled Managers meetings, agency staff meetings, and individual supervision with the Regional Director of Programs. Provide strategic direction to First Place’s programs, utilizing data from assessments, reports and evaluations to recommend improvements to the program and interventions employed with youth participants. Incorporate performance management best practices in the management and delivery of services to improve retention and increase outcomes. Ensure efficient and reliable program operations through compliance with First Place policies and protocols and all regulatory requirements. Work with referral agencies, community resource organizations and First Place staff to develop creative ways for participants to practice and strengthen their independent living skills. Collaborate with the Housing Manager to ensure cohesive delivery of property management services according to First Place policies and guidelines. Provide local leadership including ensuring safe office environment. Liaise with Finance, Housing, Compliance, Talent, Development and other departments to achieve effective, efficient programming. Professionally and effectively represent the agency as needed at regularly scheduled meetings with collaborative partners, and at other meetings as deemed important to the advancement of First Place’s mission and goals.