Clinical Program Director- RN Required

About the role

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non‑healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out‑patient clinic partnerships. The Clinical Program Director is responsible for the management and the strategic growth of the Wound Care Program and other wound care continuum programs for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center (WCC)®, to include day‑to‑day center operations, staff management, financial management, quality/performance improvement, community education, and clinical functions oversight. The Clinical Program Director also maintains collaborative and consultative client relationships within and outside the hospital organization and creates effective working relationships between Healogics and the hospital. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Responsibilities

• Manages the Center’s Operations (20%) – Oversees day‑to‑day management of outpatient clinic(s) and other wound care continuum programs; assesses clinic flows, processes and procedures; identifies areas for improvement; develops and implements best practices; works with hospital and company personnel to ensure resources, supplies, equipment and services; facilitates information flow; prioritizes responsibilities and directs work of clinical and non‑clinical staff; collaborates with health care providers across the wound care continuum, WCC® Providers, and Medical Director regarding clinic and patient needs; may function as a Documentation Assistant (scribe) per Healogics policy.
• Manages direct reports in conjunction with company and hospital HR departments – includes interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews. (5%)
• Performs Financial Management (10%) – Manages and coordinates the revenue cycle for Healogics and the hospital partner; stays current with reimbursement changes; provides physician and staff updates and education; reviews key financial reports; identifies indicator trends; develops plans to implement best practices for fiscal responsibility; tracks and reports ancillary revenues; manages costs through labor and supply utilization; works with Healogics support team to complete financial reviews and presents results to hospital leadership.
• Manages Community Education/Marketing functions (20%) – Works with hospital and Healogics marketing departments to establish strategic marketing plans; plans, coordinates, and executes activities to increase patient referrals to the WCC®; collaborates with multi‑functional team to determine key target referral sources; develops systematic approach to build customer relationships and increase WCC® referrals; maintains, monitors, and updates list of Physician Practices within a given radius; visits Physician Practices and interacts with key physicians to provide awareness of the WCC® program using educational marketing materials; documents physician office interactions and visits in the Healogics CRM system; communicates regularly with the (C)DO and/or (C)VPO and hospital executive sponsor regarding goals, targets, and referral development information.
• Manages Quality/Performance Improvement functions (10%) – Implements and manages a continuous WCC® Performance Improvement Program (PIP) and strives to meet WCC® quality indicators; ensures program integration into partner hospital’s PIP program; participates in hospital committees as appropriate; ensures timely and accurate documentation in patient record and outcomes database; monitors patient, referring physician, and customer satisfaction; ensures Patient Safety Guidelines are followed; ensures Healogics employees complete annual requirements, including compliance; creates an environment that promotes escalation of compliance concerns.
• Manages clinical functions (20%) – Coordinates clinical activities and directs work of clinical staff; includes patient care assessment, planning, implementation, and quality improvement; partners with Medical Director for review of clinical practice; serves as case manager for a group of wound care patients (assessments, direct patient care per protocols, procedural skills, treatments, patient/caregiver education); performs hyperbaric‑related duties upon completion of Healogics Hyperbaric training; may perform hyperbaric safety director duties after completing required Healogics hyperbaric safety director training.
• Manages Relationships (15%) – Maintains excellent relationship with hospital client; seeks to understand needs, confirm goal alignment, and demonstrate value proposition; identifies hospital strategic goals and manages program to achieve those goals while remaining compliant with Healogics operations standards; works effectively at all levels within the partner hospital; participates in hospital department/management meetings and hospital communication activities; builds effective working relationships with wound care program providers, clinical and support staff; encourages program staff to provide excellent customer service to other hospital departments; performs other duties as required.

Qualifications

• Current Registered Nurse (RN) license to be maintained throughout employment.
• Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience OR 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience.
• Management experience preferred.

Skills

• Demonstrated competency in BLS (Basic Life Support).
• Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
• Strong interpersonal, verbal and written communication skills, including group presentation skills.
• Strong analytical and quantitative skills.
• Strong customer service and follow‑up skills.
• Strong organization, time management skills and ability to multi‑task in a fast‑paced environment.
• Leadership and teaching skills.
• Strong relationship building and influential skills.
• Strong team building and motivational skills.
• Ability to work with Healogics and hospital management.
• Budget and strategic planning skills.
• Ability to travel overnight.

Pay

The salary for this position generally ranges between $87,200.00‑$115,700.00 annually. This range is an estimate based on potential employee qualifications: education, experience, geography, operational needs, and other considerations permitted by law.