Clinical Phone Support Specialist

This is a remote position that requires access to the internet.

About the role

Clinical Phone Support Specialists provide customer support remotely, focusing on pre- and post-implant support. This role allows you to utilize your experience in a way that does not involve patient care and offers exposure to the medical device industry with potential for long-term career growth.

Responsibilities

• Answer calls, assist customers with questions, and gather information.
• Transfer calls as needed to the appropriate department.
• Provide support and report complaints while adhering to training protocol.
• Work on a computer and enter information into a CRM tool.
• Log in time and answer all assigned calls.
• Handle customer calls in a friendly manner.
• Collaborate with Team Manager to meet deliverables.
• Document and update client records based on interactions.

Requirements

• High School degree required.
• 1+ years of customer service experience.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Able to work on a computer for up to 8 hours daily.
• Ability to perform repetitive motions required for data entry.
• Excellent written and verbal communication skills.

Benefits

• Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities.
• Be at the forefront of cutting-edge medical device technology.
• Gain professional growth and exposure to the medical device industry.
• Access to continuing education via IQVIA Learning Center.

Pay

The potential base pay range for this role is $23.00–$25.00 per hour. The actual base pay offered may vary based on job-related qualifications such as knowledge, skills, education, experience, location, and schedule. Incentive plans, bonuses, and/or other forms of compensation may also be offered, in addition to a range of health and welfare and/or other benefits.

Schedule

40 hours a week.