Clinical Pharmacy Technician - Remote

About the role

This position coordinates member and provider outreach activities. The role focuses on completing non‑clinical tasks, including prescriber office outreach, benefits investigations, and formulary research to ensure timely, accurate information gathering and communication.

Responsibilities

• Conducts member outreach in a professional, courteous, and service‑focused manner, gathers and verifies patient information prior to transferring cases to a pharmacist, ensuring completeness and accuracy.
• Supports timely processing of requests by following established workflows, turnaround time expectations, and regulatory requirements.
• Performs prescriber office outreach to initiate changes, obtain documentation, clarify medication information, and resolve non‑clinical case needs.
• Completes benefits investigations, including eligibility verification, formulary coverage clarification, and cost‑share determination.
• Prepares non‑clinical components of medication‑related cases for pharmacist review, ensuring all required information is assembled.
• Documents clearly, accurately, and thoroughly in all appropriate record systems, ensuring information is complete and up to date.
• Serves as a liaison between members, providers, and internal pharmacy teams to resolve non‑clinical issues efficiently, including identifying opportunities for improving outreach processes, documentation quality, and operational efficiency.
• Escalates clinical concerns, incomplete information, or red flags or issues to pharmacists for further review and decision‑making.

Experience

Required: 2 years of experience as a patient facing Pharmacy Technician in a hospital, retail, or managed care setting.

Preferred: None

Skills

• Strong knowledge of medical and pharmaceutical terminology
• Strong verbal and written communication skills
• Well organized, paying close attention to detail
• Ability to identify and resolve problems
• Ability to handle multiple priorities in a timely manner
• Strong interpersonal skills
• Ability to work independently or in a team environment
• Customer oriented
• Proficient with Microsoft Office products (i.e. Word, Excel, Powerpoint, etc.)

Education

Required: High School/GED

Preferred: Associates degree

Licenses or Certifications

Required: Certified Pharmacy Technician (CPhT), Registered Pharmacy Technician in Pennsylvania and/or applicable state

Preferred: None

Pay

Minimum $19.66 – Maximum $27.42. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.