Clinical Pharmacist (Bilingual)

Responsibilities

• Conducts patient outreach and manages inbound calls to provide pharmacist services to patients as part of a Scene program
• Deliver MTM services to assess the appropriateness of all medications to optimize medication therapy and improve clinical outcomes
• Engage with patients to provide defined services such as comprehensive medication reviews, targeted medication reviews, medication reconciliation, prior authorization review, and other clinical services
• Complete personalized asynchronous video consultations and check-ins with patients to reinforce clinical information, convert patients into clinical programs, and respond to patient needs
• Assess the use of prescribed medication therapy for unnecessary medications, additional medication needs, inappropriate dosing, adverse drug reactions, ineffective medications, and adherence issues
• Document all clinical recommendations, responses to therapy, and patient care notes in a clear, concise, timely, and professional manner
• Send clinical recommendations to provider offices and follow up on the responses to ensure recommendations are enacted
• Collaborate with Scene Team, including nurses, health coaches, management, product managers, and client-facing staff as needed
• Maintain productivity and performance expectations
• Partners with supervisor to develop and/or update operational policies and procedures for the provision of pharmacy services per program design
• Find innovative and strategic ways to improve and evolve process and workflow
• Collaborates with the Product and Experience teams to advise on product enhancements that will support our patients and customers
• Hires, trains, coaches, counsels, and evaluates direct reports, as appropriate

Qualifications

• Active Pharmacist License with at least 3 years of pharmacy practice
• Medically fluent in English and Spanish
• Ability to obtain licensure in additional states as needed
• Strong Telephonic Skills: Must be able to serve the elderly population in a clear and fluid manner
• Excellent communication skills with the ability to develop patient rapport
• Exceptional listening and interpersonal skills
• Ability to work independently as well as in collaboration with a virtual/decentralized team
• Ability to preserve/protect confidential information
• Self-motivated and able to multitask
• Proficient in Microsoft Teams, Outlook, Word, Excel, and other programs
• Must be able to attend meetings and engage with patients on video