Clinical Patient Services Representative

About the role

Join Team Tidelands and help people live better lives through better health! As our region's largest health care provider, we are also one of our area's largest employers.

Responsibilities

• Handle incoming calls to clinic to provide patient first call resolution to meet the patients’ requests.
• Escalate urgent patient needs to the care team in an expeditious manner, per established protocols.
• Facilitate telehealth services, including language assistance - coordinate appointments and language services with Telemedicine.
• Absorb patient portal enrollment - assist with resetting passwords. Coordinate technical issues with the IT support team when needed.
• Facilitate medical records request by coordinating with medical records department while ensuring HIPAA compliance.

Requirements

• Certificate as a Medical Assistant (CMA) Required or Diploma as a Licensed Practical Nurse (LPN) Required.
• Demonstrated experience with strong interpersonal communication skills Required.
• Prior experience with interpreting and following detailed policies and workflows Required.
• Competency with Microsoft Office applications Required.
• Prior experience with Electronic Medical Record in physician office environment Required.
• Minimum of two (2) years as a MA/LPN Required.
• Minimum of two (2) years in a physician office setting Preferred.

Qualifications

• Education Qualifications: Certificate as a Medical Assistant (CMA) Required or Diploma as a Licensed Practical Nurse (LPN) Required.
• Experience Qualifications: Demonstrated experience with strong interpersonal communication skills Required. Prior experience with interpreting and following detailed policies and workflows Required. Prior experience scheduling patients Preferred.

Skills and Abilities

• Excellent customer service skills.
• Medical Terminology knowledge.
• Ability to follow established guidelines and workflows.
• Problem solving skills and ability to prioritize needs.
• Demonstrated ability to handle multiple projects and tasks efficiently (time management).
• Ability to work independently and with a team.
• Computer proficiency.
• Excellent communication skills.

Physical Demand

Light Physical Demand.

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Equal Opportunity Employer

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.