Clinical Outreach Specialist

About the role

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

Responsibilities

• Engage with prospective clients and meticulously record all interactions in the CRM system.
• Make 60-100 outbound calls to prospective clients daily.
• Convey essential information and client preferences to the care team to facilitate personalized care planning.
• Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
• Review medical charts to document client needs and recommend appropriate interventions.
• Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions.
• Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.

Requirements

• Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field.
• Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment.
• Experience working with complex care clients and ECM Populations of Focus.
• Excellent oral and written communication skills.
• Positive interpersonal skills required for effective client engagement.
• Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records; experience with Athena Health and Health Gorilla is a plus.
• Prior experience in a remote role is important; must have a quiet, secure workspace to ensure member privacy and be able to test internet speed for smooth application functionality.
• Bilingual (English/Spanish) highly preferred.
• Applicants must be located in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington.

Pay

Pay Range: $27‑$30/hour. Pay for this position will be based on several factors, including, but not limited to: prior experience and skills related to the position, geographic location, company needs, and current market demands.

Benefits

• Medical, dental, and vision insurance
• Income protection benefits
• Flexible PTO
• Company holidays
• 401k
• Access to other wellness benefits

Schedule

Monday through Friday 8:30am‑5:00pm Pacific Time, with flexibility for potential evenings and weekends.