Clinical Operations Specialist (LPN), MN, WI, IA

About the role

K Health is expanding its comprehensive care delivery model and invites you to join this transformation as a Clinical Operations Specialist "LPN".

Responsibilities

• Optimize and develop clinical workflows to support both clinician and patient experience
• Develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
• Prepare prior authorization requests
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

Requirements

• Licensed Practical Nurse (LPN) with an active MN license and compact license
• At least 5 years of experience in healthcare operations
• Comfortable with and willing to work a flexible schedule
• Experience in telemedicine
• Experience with Epic EMR is a plus
• Extremely well organized, detail oriented, and adaptable
• Naturally prioritizes work and feels comfortable maintaining varying deadlines
• Comfortable working independently as well in a team environment
• Comfortable working within a highly ambiguous, fast-paced environment, and can set priorities with minimal input from management

Qualifications

• You have experience in healthcare operations
• You have experience in telemedicine
• You have experience with Epic EMR
• You are detail-oriented and adaptable
• You are able to prioritize tasks effectively
• You are comfortable working in a fast-paced, ambiguous environment

Skills

• Strong organizational skills
• Attention to detail
• Ability to work independently and collaboratively
• Flexibility and adaptability
• Experience with EHR systems

Benefits & Perks

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options

Pay

$60,000 USD - $70,000 USD

Schedule

Tuesday-Saturday, 9:00a-5:00p CT