Clinical Operations Specialist (LPN), FL

About the role

Join K Health as a Clinical Operations Specialist (LPN) and play a pivotal role supporting virtual clinics by providing a best-in-class patient experience. This position partners closely with Medical Operations teams to support day-to-day operations across multiple clinics with clinical and non-clinical support staff, reporting directly to the Clinical Operations Manager.

Responsibilities

• Optimize and develop clinical workflows to support both clinician and patient experience
• Develop mastery using EHR systems and internal tools to create best-in-class clinical workflows and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone—handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues
• Required on-call shifts monitoring Critical Lab Phone Line (24/7)
• Prepare prior authorization requests
• Efficiently process and send EMR requests
• Additional clinical and administrative duties as required

Requirements

• Licensed Practical Nurse (LPN) with an active FL license and compact license
• At least 5 years of experience in healthcare operations
• Experience in telemedicine
• Experience with Epic EMR is a plus
• Extremely well organized, detail-oriented, and adaptable
• Ability to prioritize work and maintain varying deadlines
• Comfortable working independently as well as in a team environment
• Comfortable working within a highly ambiguous, fast-paced environment, and can set priorities with minimal input from management

Schedule

Required shift: Monday–Friday, 9:00 AM–5:00 PM ET, with flexibility for on-call duties.

Benefits

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options

Pay

$60,000 USD – $70,000 USD