Clinical Operations Specialist II

About the role

The Clinical Operations Specialist 2 plays a crucial role in optimizing clinical workflows, exercising clinical judgment, building trusting relationships, supporting clinical compliance, and contributing to a positive team dynamic.

Responsibilities

• Identify and recommend practical solutions to improve medical record processing and intake protocols.
• Apply sound judgment within established procedures to determine the appropriate next steps for patient scenarios.
• Build relationships with peers and external partners, ensuring clear and aligned communication.
• Contribute to a positive team dynamic by sharing updates clearly and adapting information to different audiences.
• Mentor through feedback, integrating it into daily habits and sharing growth and learnings with peers.

Requirements

• Typically 2+ years of experience in clinical operations, nursing support, case management, or healthcare administration.
• A degree in a clinical field (RN, BSN) or Healthcare Administration is preferred.
• Anticipate patient and team needs and take initiative to support them.
• Use empathy to guide tone, timing, and operational decisions.
• Flex your approach when new clinical challenges arise.
• Treat every patient and teammate with patience and respect, centering the "human side" of healthcare.
• Ensure diverse voices are heard and credit is given, actively checking for bias in actions and decisions.
• Have a knack for troubleshooting, synthesizing imperfect information into actionable insights, and creatively solving problems.
• Deep commitment to HIPAA, clinical quality standards, and handling sensitive medical information with integrity.
• Receive predetermined work assignments and manage them with a moderate level of control, ensuring precision in clinical details.

Qualifications

• Experience with data-driven decision making and technology to enhance job performance.
• Ability to work independently and collaboratively, fostering a supportive team environment.
• Strong interpersonal skills, including empathy and effective communication.
• Proven ability to troubleshoot and solve complex problems.
• Understanding of HIPAA and clinical safety standards.

Skills

• Data analysis and interpretation.
• Effective communication and relationship-building skills.
• Problem-solving and critical thinking abilities.
• Attention to detail and accuracy in documentation.

Benefits

Includes stock option plan, flexible schedules and remote work options, Chicago and San Francisco office locations, self-managed vacation days, paid parental leave, health, vision, and dental insurance, 401K retirement plan, and support for DEIJ initiatives and ERGs.

Pay

$50.48/hr, with additional equity and annual bonus based on performance and location.

Schedule

Remote-first with flexible working hours.