Clinical Operations Specialist

About the role

Traveling Wellness Director / Clinical Operations Specialist responsible to provide support, guidance, direction, and oversight from a wellness perspective at communities to sustain continuity of standards until a replacement can be identified. This position will also perform audits and monitor systems to ensure standards are being met.

Responsibilities

• Act as the community Wellness Leader during a vacancy
• Oversee and support care team members
• Conduct resident assessments/service plans
• Oversee and monitor resident care to ensure quality standards are maintained
• Review and process physician orders utilizing eMAR in conjunction with pharmacy support
• Verify resident ADL schedules are developed and executed when there is a vacancy
• Collaborate with Human Resources when addressing employee performance concerns
• Coordinate and communicate with home office team to ensure smooth transition of outgoing and incoming community team members
• Promote a positive work environment and encourage collaboration, teamwork, and effective communication with team members
• Conduct monthly audits to ensure compliance with company policies and programs, regulatory agencies and standards
• Support wellness leaders with ongoing training
• Perform any other duties as requested within the scope of responsibility and requirements of the job

Requirements

• Active LPN or RN license
• Degree in healthcare or related field
• 80%+ travel required throughout Grand Rapids/West Michigan
• Experience in senior living/independent living
• Minimum of three years of management/leadership experience
• Demonstrable knowledge and experience using Microsoft Office in a Windows environment, with capacity to master company‑specific software

Skills

• Deep Devotion: Demonstrated ability to develop caring relationships with direct reports.
• Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
• High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble.
• Motivates Others: Creates an environment where employees can be their Best Version.
• Decisive: Makes decisions based on analysis, wisdom, experience, and good judgement; uses curiosity and logic to solve difficult problems effectively.
• Collaborator: Easily gains trust and support of peers; seen as a team player.