Clinical Operations Senior Manager

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA. We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. Hey Jane is the first and largest virtual medication abortion provider in the US — we've cared for roughly 150,000 patients across 23+ states. As we scale into Medicaid, new states, and new care channels, we're building out Clinical Operations as its own function, and we want someone to own its foundation from the ground up. As our Clinical Operations Senior Manager, you'll build the roadmap, cadence, and playbooks that let our clinical team scale with confidence. You'll own the quarterly roadmap and OKR tracking for initiatives like clinical expansion, efficiency and automation, and the operational systems that keep a growing clinical team running smoothly. This is a high-ownership, high-visibility role: you'll partner cross-functionally with clinical, operations, product, and company leadership, with real room to shape how Clinical Operations works as we scale. You are 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environmentA strong operator who can turn ambiguous priorities into a clear, working plan — and keep it on track over timeComfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisionsFluent translating company-level priorities (OKRs, quarterly plans) into a working plan a team can execute againstValue decision boundaries — you know when something is an operational call you make and when it's a clinical call that belongs to someone elseComfortable owning strategy and structure without owning every execution step personally. You build the playbook, someone else runs it day to day — and you step in when the moment calls for itA strong cross-functional partner: you'll work closely with Product, clinical leadership, and other expertsComfortable being the person accountable when something goes wrong — you build the systems that catch problems early, and you step in when they don'tEnergized by complexity — we operate across 24+ states, each with its own licensing and coverage constraints, and you're comfortable building structure that holds up across all of them You will Roll up your sleeves when the moment asks for it. You are comfortable wearing hats at various levels depending on what the team needsOwn the Clinical Ops quarterly roadmap: translate company and clinical priorities into a plan and make progress visible to others on a predictable cadencePartner on "scaling the care model" projects and capacity-model support — validating and iterating on the assumptions behind clinic staffing and capacity planningBuild and own the operational escalation playbook — covering on-call, scheduling, and other day-to-day operational fires — executed day to day by the Clinical Operations SpecialistHelp design clinical payroll processes as needed (the Specialist owns ongoing review and approval)Own licensing & credentialing prioritizationOwn the SOP library and the audit/review process, and keep cross-team training materials current — teams that do the work author their own SOP contentCoordinate feature launches so clinic-facing changes land with clarity to staffPartner with Clinic leadership to recruit, hire, and retain strong clinical team members Details Compensation: $150,000 + standard equityWork location: Possible Health, Inc — CA, CO, IL, MA, MD, NJ, NY, OR, or WAPTO: Business and Clinical Leadership — unlimited with 2 weeks notice and approval neededInsurance benefits: Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plansAnnual learning stipend At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.