Clinical Operations Pharmacist

Exemption Status: Non-Exempt (United States of America)

About the Role

MedImpact Healthcare Systems, Inc. is looking for a Mail Order Pharmacist to manage accessibility, quality, and cost-effectiveness of drug and medical therapy for members and providers. This position focuses on initiating, supporting, and continuing cost-effective, rational drug, and disease therapy, utilizing distinct but inter-related management and cross-departmental functions.

Responsibilities

• Verify and dispense prescriptions in a Mail Order setting.
• Support a team of Pharmacy techs, warehouse workers, and packing specialists who ship out approximately 3000 scripts per day.
• Contact patients, providers, or pharmacies regarding prescriptions.
• Transfer prescriptions to/from other pharmacies.
• Research drug literature to provide clinical recommendations to practitioners as needed.
• Counsel patients on medication usage and answer drug-related questions.
• Assist the clinical department with projects as they arise.
• Clinically review requests for medications as part of a Prior Authorization Program.
• Maintain a thorough knowledge of changes in pharmacy practices, laws, and drugs, and apply this knowledge in daily activities.

Client Responsibilities

This is an internal and external client-facing position requiring excellent customer service skills and interpersonal communication skills (listening, verbal, written). Responsibilities include:

• Managing difficult or emotional client situations.
• Responding promptly to client needs.
• Soliciting client feedback to improve service.
• Responding to requests for service and assistance from clients.
• Meeting commitments to clients.

Requirements

• PharmD and 3+ years’ experience or equivalent combination of education and experience, with 1 year of SME in respective areas.
• Currently licensed with the Nebraska Board of Pharmacy and in good standing.
• Proficient in Windows-based programs and Microsoft Office.
• Ability to perform quality work in a fast-paced environment.

Skills

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to respond effectively to sensitive inquiries or complaints.
• Competencies: Composure, Decision Quality, Organizational Agility, Problem Solving, Customer Focus, Drive for Results, Peer Relations, Time Management, Dealing with Ambiguity, Learning on the Fly, Political Savvy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and talk or hear.
• Regularly required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• May be exposed to moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock, or vibration.
• The noise level in the work environment is usually moderate (e.g., business office with computers and printers, light traffic).

Work Location

This position must work on-site at the Fremont, NE facility for purposes of providing adequate support to internal clients, face-to-face interactions, and coordination of work with other employees, colleagues, clients, or vendors. Remote work is not an option.

Schedule

This is a full-time non-exempt position. The typical working hours are Monday through Friday from 8:00 AM to 5:00 PM, with the ability to work overtime, nights, weekends, or holidays as required to meet business needs.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Pay

Pay scale ranges from $52.17 to $94.43 per hour. Pay scale information is not necessarily reflective of actual compensation, which may depend on experience, education, qualifications, and other factors.