Clinical Operations Manager - Residential Trauma Program

This position supports the new Trauma Residential program in Delafield, WI. A $7,500 new employee retention bonus is available (for those not employed by Rogers in the past six months). The Clinical Operations Manager leads both operational and clinical service delivery, coordinating with care teams and administrative functions to ensure timely access, quality clinical delivery, and continuity of care while fostering strong community relationships.

Operational Oversight

• Oversee daily program operations, including staffing, scheduling, and resource allocation to ensure efficient and effective service delivery.
• Manage workforce functions, including hiring, onboarding, training, performance management, and staff development.
• Maintain accountability for team performance and adherence to organizational standards.
• Oversee physical plant/environment of care in collaboration with support departments to ensure safety, functionality, and compliance.
• Develop and maintain relationships with external vendors and service partners to support operational needs across programs, including facility and site management requirements where applicable.
• Monitor patient census, referral trends, and local market demand to optimize capacity and access to care.
• Participate in a call schedule as required per program and/or level of care; may need to respond onsite to urgent issues, emergencies, and critical staffing gaps outside regular working hours, including nights, weekends, and holidays.

Financial and Resource Management

• Manage departmental budgets and staffing models to align with patient demand and financial performance expectations.
• Participate in the annual budgeting process and monitor ongoing financial performance monthly through operating reports.
• Identify opportunities to improve operational efficiency while maintaining quality of care.

Clinical Services Oversight

• Ensure delivery of high-quality clinical care aligned with organizational standards, evidence-based treatment protocols, and individual patient needs, including effective care coordination and discharge planning.
• Provide or oversee clinical supervision per regulatory and licensure requirements, supporting staff development and increasing clinical independence.
• Provide clinical oversight of patient safety, including ongoing risk assessment, supervision practices, and implementation of safety protocols; monitor safety incidents and implement improvements.
• Support staff in crisis management, including coordination with emergency services when appropriate.
• Ensure multidisciplinary collaboration through consistent and effective treatment team meetings.
• Be visibly and consistently present in care settings, rounding with staff and patients and conducting real-time observation to drive clinical quality and continuous improvement.
• Review and audit electronic health records weekly to ensure compliance with documentation standards.
• Collaborate with providers and treatment team members to support integrated patient care.
• Support training and ongoing professional development of clinical staff.
• Provide direct patient care and therapeutic services as needed to support program function and clinical quality.
• Oversee recruitment and coordination of master’s-level intern candidates when applicable.
• Foster strong cross-disciplinary collaboration among all care team members to ensure integrated, high-quality, seamless patient care.

Quality & Performance Improvement

• Implement and sustain quality improvement initiatives to enhance patient outcomes and program effectiveness.
• Monitor key clinical and operational metrics and implement data-driven improvements.
• Contribute to the development and execution of organizational strategic initiatives.

Regulatory Compliance

• Ensure compliance with all relevant state and federal regulations.
• Maintain knowledge of supervision and licensure requirements across states and disciplines (e.g., counseling, social work).
• Lead or support investigations related to incidents, complaints, and grievances, including development and execution of action plans.
• Partner with patients and families to resolve concerns and support a positive care experience.
• Ensure compliance with safety protocols, drills, and environment of care standards.

Team Leadership & Culture

• Build, lead, and retain a high-performing, engaged clinical team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead by example and provide direct support to the team when needed.
• Actively identify and support team-building opportunities through planned initiatives and everyday interactions.

Community Relations

• Develop and maintain relationships with referral sources, payers, and community partners.
• Collaborate with outreach and additional site clinical leadership to align services with community needs and optimize program capacity.
• Participate in community engagement efforts, including presentations, committees, and professional organizations, to promote program visibility and growth.

Education & Training Requirements

• Master’s degree in social services or a related field (e.g., Registered Dietitian, Nurse) with an active clinical license issued by the appropriate state licensing board (e.g., Wisconsin Department of Safety and Professional Services).
• Additional SUD credentials or eligibility to receive SUD credentials preferred.
• Ability to supervise direct care staff toward licensure preferred.
• Minimum four (4) years clinical experience providing direct care using evidence-based treatment approaches; at least two (2) years in a psychiatric facility preferred.
• Minimum two (2) years supervisory experience strongly preferred.
• Thorough knowledge of: social service administration, supervision, consultation, community resources, human growth and behavior dynamics, therapy skills and techniques for all age groups.
• American Heart Association (AHA) CPR certification required within 30 days of hire, with bi-annual re-certification.
• Nonviolent Crisis Intervention (NCI) training required within 60 days of hire or transfer, with annual re-certification.
• Required credentials (one or more): Advanced Practice Social Worker – Cert, Licensed Clinical Social Worker – Cert, Licensed Professional Counselor – Cert, Licensed Marriage and Family Therapist – Cert.

Benefits

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)