Clinical Operations Coordinator (Temporary)

About the role

We are growing rapidly and are looking for a Clinical Operations Coordinator to support the In-Home Director and In-Home Clinical Managers as we scale our field operations. This role supports operational workflows, workforce tracking, payroll compliance follow-up, documentation review, and reporting — allowing clinical leadership to stay focused on patient care, clinical support, and clinical oversight.

Key Responsibilities

• Workforce & Payroll Compliance
  • Follow up with field employees on timesheet submissions, PTO entries, and sick time to ensure accuracy before each payroll close
  • Validate weekly mileage and hours are submitted in accordance with policy and protocols
  • Review and abstract supporting documentation for mileage and time submissions
  • Maintain support metrics as defined by leadership, including accuracy in time reports, mileage, and compliance
  • Deliver a weekly exception report to each manager — escalations only, with full documentation
• Workforce Operations & Reporting
  • Maintain field employee attendance, call-off, and workforce planning trackers
  • Track training completion in Sprinter University and annual compliance for Sprinters
  • Prepare weekly and monthly operational reports for the In-Home Director and Clinical Managers
  • Support logistical planning for workforce
  • Maintain dashboards, trackers, and workforce metrics
• Escalation & Program Support
  • Manage administrative escalation trackers and ensure timely follow-up on open items
  • Routinely non-clinical operational issues to appropriate teams
  • Maintain SOPs, workflows, and operational documentation
  • Track project milestones and action items; support new workflow launches as directed by the In-Home Director
• Compliance & Quality
  • Participate in internal audits; provide feedback to improve documentation and identify operational improvement processes
  • Maintain confidentiality and adhere to all HIPAA and compliance standards

About You

• A desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business
• Flexibility, humility, and a sense of humor
• Excitement for working in a fast-paced, high-growth environment
• Enjoy working independently in a remote setting while staying connected to a collaborative, purpose-driven team
• Naturally curious, proactive, and eager to contribute feedback and shape evolving processes
• Value flexibility, accountability, and being part of a company that’s reimagining how healthcare reaches people where they are

Experience & Skills

• 2+ years in an operations, coordination, or administrative support role
• Experience managing multiple workflows, trackers, or reports simultaneously
• Comfortable working independently and remotely with minimal day-to-day direction
• Strong communication and problem-solving skills
• Proficient in EHR systems and Google tools
• Reliable internet connection and dedicated, secure workspace
• Available to work CST hours
• Preferred experience in healthcare operations, medical group administration, or home health/home care
• Familiarity with multi-state payroll or leave compliance
• Experience supporting a distributed or regional field team
• Prior use of Rippling or a similar HRIS platform

What this role does not include

• Disciplinary action or performance management
• Clinical, patient-facing, or care coordination responsibilities