Clinical Operations Coordinator

About the Role

The Clinical Operations Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. This role involves leading through example in training and support of teams, traveling between assigned health centers to support primary care and occupational health services, and ensuring efficient and safe health center operations while delivering on our patient promise according to regulatory and quality standards.

The mission of this role is to serve as a conduit of effective and professional communication between the client occupational health service and the clinical team. The Clinical Operations Coordinator will work closely with the Account Manager, Clinical Operations Team, Medical Affairs Team Leader, and Client HR team.

This is a remote RN role with 40-45% travel to clinics in Woodward, Claremore, OK; Donaldsonville, LA; Yazoo City, MS; Sergeant Bluff, IA; and Northbrook, IL.

Responsibilities

• Observe day-to-day administrative and care team activities at assigned health centers.
• Make scheduled site visits to each assigned health center as determined by leadership.
• Monitor operational efficiency, including participating in interviews, precepting, and focused re-training in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations.
• Responsible for the orientation of oncoming clinical support staff, specific to designated client workflows, including training related to occupational health program testing compliance and primary care services.
• Monitor, investigate, and respond to patient escalations and survey responses.
• Report and support clinical occurrences and any remedial actions as directed by the Quality team.
• Serve onsite as clinical staff as needed to improve efficiency and promote service excellence.
• Monitor clinical systems to ensure all operational best practices are followed (e.g., patient cases addressed, patient throughput, appropriate inventory and dispensing practices, and scheduling best practices).
• Prepare reporting and participate in Proactive MD and client meetings alongside the Account Manager to ensure excellent communication and collaboration toward client program goals.
• Participate in client meetings as well as client corporate on-site events as scheduled.
• Identify and report to the Regional Director of Clinical Operations and/or Medical Affairs Site Leader any concerns related to operations and staff performance/behavior.
• Assist the Regional Director of Clinical Operations with other duties, responsibilities, and projects as assigned.

Requirements

• Graduate from an accredited School of Nursing.
• Holds a current and active licensure to practice as a Registered Nurse.
• Willingness to obtain multi-state/compact RN License and other states as applicable.
• Minimum one year of direct occupational health or primary care clinical experience in an outpatient setting.
• A firm understanding and experience with Occupational Health and Safety programs.
• Demonstrated knowledge of occupational health-related regulatory guidelines and standards (DOT, OSHA, NIOSH).
• Demonstrated proficiency in MS Office products (Outlook, Excel, Word, PowerPoint).
• Experience and proficiency using an EMR application in a healthcare setting.
• Strong organization and communication skills.
• Ability to communicate effectively and maintain working relationships with people from diverse backgrounds.
• Ability to prioritize needs and plan work accordingly while being nimble to changing priorities based on business needs.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Current BLS certification or ability to obtain within the first 90 days of hire.
• DOT Breath Alcohol Technician certification or ability to obtain within the first 90 days of hire.
• DOT Urine Specimen Collector certification or ability to obtain within the first 90 days of hire.
• Must be willing to travel domestically (up to 40% of the position’s overall responsibilities).

Preferred Qualifications

• Bachelor’s degree in nursing (BSN) from a four-year college or university.
• Direct experience conducting hands-on education and clinical training.
• Direct experience with auditing and performing quality assurance audit processes.
• Direct experience providing the following occupational health services to patients:
  • Audiometric Testing
  • Drug and Alcohol Testing
  • OSHA Medical Surveillance Program Administration
  • Respirator Fit Testing
  • Respirator Medical Evaluations
  • Spirometry Testing
  • Work-related Illness/Injury Care
• Leadership experience.
• Outpatient or primary care experience.