Clinical Operations Associate - New York & New Jersey
for each section heading. Use - for lists. Use
for prose. Remove boilerplate like EEO, etc. Also remove salary? Actually salary is mentioned: "Remote: US only roles $65,000—$75,000 USD". That's pay info, so we should include a Pay section. Also maybe Benefits? Not mentioned. Schedule? Not mentioned. So only include sections with real content: About the role, Responsibilities, Requirements (or Minimum Education, Experience, & Specialized Knowledge), Preferred Experience, Core Competencies maybe? The posting includes "Preferred Experience" and "Required Core Competencies". Could combine into Qualifications? But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
We have:
- About the role: introductory paragraphs about CareDx, Specialty Oncology, NavDx, role description.
- Responsibilities: list of bullet points (the long list). We'll put each as
- .
- Requirements: Minimum Education, Experience, & Specialized Knowledge (Required). That's a list of items: Bachelor's degree required, 2-5 years..., Experience working..., Effective communicator..., Experience engaging..., Consistently operates..., Proficiency in Excel, Salesforce.com, Tableau...
We could break into
- .
- Qualifications: maybe Preferred Experience and Core Competencies? But we have "Preferred Experience" bullet list: Registered Nurse (RN), Direct experience working in oncology. Also "Required Core Competencies": list of competencies: Strategic Agility, Drive for Results, Leadership, Collaboration and Teamwork, Innovative thinking. Could put under Qualifications or Skills. Since we have Skills heading, we could put competencies under Skills. But we need to follow instruction: include a section only when posting has real specific content. We have content for Preferred Experience and Core Competencies. Could make a "Qualifications" section containing both Preferred Experience and Core Competencies as sub-lists? Or we could make separate sections: "Preferred Experience" and "Core Competencies" but those aren't in allowed headings list. The allowed headings list is given as examples; we can use those headings. It says: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings. So we need to map content to those headings.
Thus:
- About the role: intro.
- Responsibilities: list.
- Requirements: Minimum Education, Experience, & Specialized Knowledge (Required).
- Qualifications: Preferred Experience (maybe) and Core Competencies? Could combine.
- Skills: maybe Proficiency in Excel, Salesforce.com, Tableau? But that's already in Requirements. Could move proficiency to Skills. But we need to preserve all info; we can duplicate? Better not duplicate. We could put proficiency under Skills, and keep other requirements under Requirements. But the Required list includes proficiency; we could split it. However we must not lose info. We can keep proficiency under Skills and mention it's required. Or we could keep all under Requirements and leave Skills empty (but we shouldn't create empty section). So we need to decide.
We could treat "Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards" as a skill, thus put under Skills. Then Requirements would contain education, years experience, experience in commercial-stage, effective communicator, experience engaging with healthcare professionals, integrity.
Let's parse Required list:
"Bachelor’s degree required, or equivalent combination of education and commensurate professional experience"
"2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics"
"Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers"
"Effective communicator with demonstrated ability to engage with customers"
"Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial"
"Consistently operates at the highest level of integrity and does not compromise ethical standards"
"Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards"
Thus we can split: first six items under Requirements, last item under Skills.
Preferred Experience: "Registered Nurse (RN)" and "Direct experience working in oncology". Could go under Qualifications.
Core Competencies list: "Strategic Agility - comfortable navigating ambiguity and driving clarity in complex landscapes", "Drive for Results in dynamic, fast-paced setting", "Leadership", "Collaboration and Teamwork", "Innovative thinking". Could also go under Qualifications or Skills. Since we already have Skills for technical proficiency, we could put core competencies under Qualifications as well. Or we could make a separate section "Qualifications" for preferred experience and core competencies.
Thus:
- About the role: paragraphs.
- Responsibilities: ul.
- Requirements: ul (education, years experience, commercial-stage experience, effective communicator, experience engaging with healthcare professionals, integrity).
- Skills: ul (proficiency in Excel, Salesforce.com, Tableau; ability to analyze data, create reports, manage dashboards). Could be one item.
- Qualifications: ul (Preferred Experience: RN, Direct oncology experience; Core Competencies: list). Might need to separate? Could combine as two sub-lists but still under same . Might be okay.
- Pay: with salary range: Remote: US only roles $65,000—$75,000 USD.
We should not include Benefits or Schedule.
Now ensure we remove boilerplate: EEO, E-Verify, privacy notice, etc. Also remove "Note: We do not accept resumes from headhunters..." etc. Also remove "Certain jurisdictions require notice..." etc. Also remove "By proceeding with our application..." etc. Also remove "CareDx, Inc. is an Equal Opportunity Employer..." etc.
Also remove "This is the anticipated base salary range..." paragraph that precedes the salary range? Actually the salary range is within a paragraph: "This is the anticipated base salary range in the United States. The final salary offered ... Base pay is one part ... CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $65,000—$75,000 USD". We need to keep the salary info but discard the surrounding explanatory sentences? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the salary range sentence, but we can discard the fluff? The fluff is not substantive? It's describing that it's anticipated base salary range etc. Might be considered boilerplate? It's still about pay. But we can keep the sentence that includes the range. Perhaps we keep only the range line: "Remote: US only roles $65,000—$75,000 USD". The rest is somewhat generic but still about pay. However we could keep the whole paragraph but it's not boilerplate; it's about pay. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The paragraph about salary range is not those. So we can keep it. But we need to avoid filler like "commensurate with experience" etc. That phrase appears in Minimum Education line: "Bachelor’s degree required, or equivalent combination of education and commensurate professional experience". That includes "commensurate professional experience". That's not filler; it's part of requirement. It's okay.
We must not create a section with filler like "commensurate with experience" as heading. That's fine.
Now produce HTML.
Structure:
About the role
... paragraphs ...
Responsibilities
- ...
...
Requirements
- ...
...
Skills
- Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards.
Qualifications
- Preferred Experience: Registered Nurse (RN); Direct experience working in oncology.
- Core Competencies: Strategic Agility - comfortable navigating ambiguity and driving clarity in complex landscapes; Drive for Results in dynamic, fast-paced setting; Leadership; Collaboration and Teamwork; Innovative thinking.
Pay
Remote: US only roles $65,000—$75,000 USD
Check for any duplicated lines: ensure we didn't repeat.
Now craft the About the role paragraph(s). The original intro:
"CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions. NavDx®, our blood-based DNA test, helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management throughout the care journey. Our team is committed to expanding access to actionable insights that support more informed cancer care. As a Clinical Operations Associate at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our customers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts."
We can keep as one or two paragraphs. Let's split into two for readability but it's okay.
Now Responsibilities list: need to capture each bullet.
Original responsibilities list (each sentence starts with a verb). Let's extract:
- Build and maintain strong relationships with physicians, clinical staff, and healthcare institutions to ensure seamless NavDx ordering, reporting, surveillance management, and overall customer satisfaction.
- Serve as a clinical and operational resource for provider offices by onboarding new customers, educating clinical teams, optimizing workflows, and supporting implementation of NavDx testing and surveillance protocols.
- Act as the primary point of contact for operational customer support, resolving inquiries related to test ordering, results reporting, reimbursement, provider portal access, and other service-related needs in a timely manner.
- Partner closely with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams to ensure accurate order processing, timely specimen management, efficient claims processing, and uninterrupted patient access to NavDx testing.
- Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization to identify gaps, recommend process improvements, and drive operational excellence across customer accounts.
- Lead initiatives to improve provider workflows, streamline ordering processes, increase provider portal adoption, and enhance the overall customer and patient experience.
- Partner with Sales to develop and execute 360° account strategies by conducting and supporting center-specific and provider-specific testing utilization reviews, longitudinal patient testing analyses, and surveillance adherence assessments to identify growth opportunities and improve patient outcomes.
- Maintain physician communication preferences and notification settings to ensure accurate and timely delivery of NavDx results and surveillance testing updates.
- Ensure the accuracy, integrity, and maintenance of customer and patient data across internal systems through diligent documentation, validation, and process compliance.
- Execute strategic and operational projects as assigned by Business Operations leadership
for prose. Remove boilerplate like EEO, etc. Also remove salary? Actually salary is mentioned: "Remote: US only roles $65,000—$75,000 USD". That's pay info, so we should include a Pay section. Also maybe Benefits? Not mentioned. Schedule? Not mentioned. So only include sections with real content: About the role, Responsibilities, Requirements (or Minimum Education, Experience, & Specialized Knowledge), Preferred Experience, Core Competencies maybe? The posting includes "Preferred Experience" and "Required Core Competencies". Could combine into Qualifications? But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. We have: - About the role: introductory paragraphs about CareDx, Specialty Oncology, NavDx, role description. - Responsibilities: list of bullet points (the long list). We'll put each as
- .
- Qualifications: maybe Preferred Experience and Core Competencies? But we have "Preferred Experience" bullet list: Registered Nurse (RN), Direct experience working in oncology. Also "Required Core Competencies": list of competencies: Strategic Agility, Drive for Results, Leadership, Collaboration and Teamwork, Innovative thinking. Could put under Qualifications or Skills. Since we have Skills heading, we could put competencies under Skills. But we need to follow instruction: include a section only when posting has real specific content. We have content for Preferred Experience and Core Competencies. Could make a "Qualifications" section containing both Preferred Experience and Core Competencies as sub-lists? Or we could make separate sections: "Preferred Experience" and "Core Competencies" but those aren't in allowed headings list. The allowed headings list is given as examples; we can use those headings. It says: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings. So we need to map content to those headings. Thus: - About the role: intro. - Responsibilities: list. - Requirements: Minimum Education, Experience, & Specialized Knowledge (Required). - Qualifications: Preferred Experience (maybe) and Core Competencies? Could combine. - Skills: maybe Proficiency in Excel, Salesforce.com, Tableau? But that's already in Requirements. Could move proficiency to Skills. But we need to preserve all info; we can duplicate? Better not duplicate. We could put proficiency under Skills, and keep other requirements under Requirements. But the Required list includes proficiency; we could split it. However we must not lose info. We can keep proficiency under Skills and mention it's required. Or we could keep all under Requirements and leave Skills empty (but we shouldn't create empty section). So we need to decide. We could treat "Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards" as a skill, thus put under Skills. Then Requirements would contain education, years experience, experience in commercial-stage, effective communicator, experience engaging with healthcare professionals, integrity. Let's parse Required list: "Bachelor’s degree required, or equivalent combination of education and commensurate professional experience" "2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics" "Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers" "Effective communicator with demonstrated ability to engage with customers" "Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial" "Consistently operates at the highest level of integrity and does not compromise ethical standards" "Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards" Thus we can split: first six items under Requirements, last item under Skills. Preferred Experience: "Registered Nurse (RN)" and "Direct experience working in oncology". Could go under Qualifications. Core Competencies list: "Strategic Agility - comfortable navigating ambiguity and driving clarity in complex landscapes", "Drive for Results in dynamic, fast-paced setting", "Leadership", "Collaboration and Teamwork", "Innovative thinking". Could also go under Qualifications or Skills. Since we already have Skills for technical proficiency, we could put core competencies under Qualifications as well. Or we could make a separate section "Qualifications" for preferred experience and core competencies. Thus: - About the role: paragraphs. - Responsibilities: ul. - Requirements: ul (education, years experience, commercial-stage experience, effective communicator, experience engaging with healthcare professionals, integrity). - Skills: ul (proficiency in Excel, Salesforce.com, Tableau; ability to analyze data, create reports, manage dashboards). Could be one item. - Qualifications: ul (Preferred Experience: RN, Direct oncology experience; Core Competencies: list). Might need to separate? Could combine as two sub-lists but still under same
- . Might be okay.
- Pay:
- ... ...
- ... ...
- Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards.
- Preferred Experience: Registered Nurse (RN); Direct experience working in oncology.
- Core Competencies: Strategic Agility - comfortable navigating ambiguity and driving clarity in complex landscapes; Drive for Results in dynamic, fast-paced setting; Leadership; Collaboration and Teamwork; Innovative thinking.
with salary range: Remote: US only roles $65,000—$75,000 USD. We should not include Benefits or Schedule. Now ensure we remove boilerplate: EEO, E-Verify, privacy notice, etc. Also remove "Note: We do not accept resumes from headhunters..." etc. Also remove "Certain jurisdictions require notice..." etc. Also remove "By proceeding with our application..." etc. Also remove "CareDx, Inc. is an Equal Opportunity Employer..." etc. Also remove "This is the anticipated base salary range..." paragraph that precedes the salary range? Actually the salary range is within a paragraph: "This is the anticipated base salary range in the United States. The final salary offered ... Base pay is one part ... CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $65,000—$75,000 USD". We need to keep the salary info but discard the surrounding explanatory sentences? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the salary range sentence, but we can discard the fluff? The fluff is not substantive? It's describing that it's anticipated base salary range etc. Might be considered boilerplate? It's still about pay. But we can keep the sentence that includes the range. Perhaps we keep only the range line: "Remote: US only roles $65,000—$75,000 USD". The rest is somewhat generic but still about pay. However we could keep the whole paragraph but it's not boilerplate; it's about pay. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The paragraph about salary range is not those. So we can keep it. But we need to avoid filler like "commensurate with experience" etc. That phrase appears in Minimum Education line: "Bachelor’s degree required, or equivalent combination of education and commensurate professional experience". That includes "commensurate professional experience". That's not filler; it's part of requirement. It's okay. We must not create a section with filler like "commensurate with experience" as heading. That's fine. Now produce HTML. Structure:
About the role
... paragraphs ...
Responsibilities
Requirements
Skills
Qualifications
Pay
Remote: US only roles $65,000—$75,000 USD
Check for any duplicated lines: ensure we didn't repeat. Now craft the About the role paragraph(s). The original intro: "CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions. NavDx®, our blood-based DNA test, helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management throughout the care journey. Our team is committed to expanding access to actionable insights that support more informed cancer care. As a Clinical Operations Associate at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our customers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts." We can keep as one or two paragraphs. Let's split into two for readability but it's okay. Now Responsibilities list: need to capture each bullet. Original responsibilities list (each sentence starts with a verb). Let's extract: - Build and maintain strong relationships with physicians, clinical staff, and healthcare institutions to ensure seamless NavDx ordering, reporting, surveillance management, and overall customer satisfaction. - Serve as a clinical and operational resource for provider offices by onboarding new customers, educating clinical teams, optimizing workflows, and supporting implementation of NavDx testing and surveillance protocols. - Act as the primary point of contact for operational customer support, resolving inquiries related to test ordering, results reporting, reimbursement, provider portal access, and other service-related needs in a timely manner. - Partner closely with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams to ensure accurate order processing, timely specimen management, efficient claims processing, and uninterrupted patient access to NavDx testing. - Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization to identify gaps, recommend process improvements, and drive operational excellence across customer accounts. - Lead initiatives to improve provider workflows, streamline ordering processes, increase provider portal adoption, and enhance the overall customer and patient experience. - Partner with Sales to develop and execute 360° account strategies by conducting and supporting center-specific and provider-specific testing utilization reviews, longitudinal patient testing analyses, and surveillance adherence assessments to identify growth opportunities and improve patient outcomes. - Maintain physician communication preferences and notification settings to ensure accurate and timely delivery of NavDx results and surveillance testing updates. - Ensure the accuracy, integrity, and maintenance of customer and patient data across internal systems through diligent documentation, validation, and process compliance. - Execute strategic and operational projects as assigned by Business Operations leadership