Clinical Operations Associate - Care Delivery

Responsibilities

• Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey
• Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path
• Own the scheduling and rescheduling loop, ensuring patients and providers show up for their E/M visits and resolving "no-show" hurdles
• Act as a "Member Concierge," helping patients and providers navigate our platform, sign consents, and fix audio/video issues before their appointments
• Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement
• Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales

Requirements

• 1-3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required)
• Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat
• Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity
• Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss
• The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow

Benefits

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• $22.00--$25.00 / hour