Clinical Office Manager - Urology - Physician Practice

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

About the role

The Clinical Office Manager manages departmental operations and business functions including scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Supervises clinical and clerical team members and serves as liaison between the department, providers, and administration.

Responsibilities

• Office Management: Acts as a liaison between the hospital administration, the providers, and the team members. Promotes teamwork and facilitates intra-office communication and problem solving. Ensures office has adequate inventory and monitors purchasing while remaining within budget parameters. Manages team members and leads by example to ensure patients and visitors are greeted and taken care of in the proper manner. Answers patients' questions and concerns, monitors flow of patients within the office, and ensures team members and patients are aware of delays.
• Operation Improvement: Works with hospital administration to develop and implement goals and objectives. Recommends and implements departmental policies and procedures. Oversees all areas of office operation and acts as a resource to staff and physicians. Manages an active, ongoing process of improving patient satisfaction that is specific and measurable and provides regular progress reports to administration. Seeks out opportunities to improve efficiencies and reduce expenses.
• Billing/Financial Oversight: Responsible for overseeing the billing practices within the office. Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed. Keeps abreast of reimbursement procedures and insurance requirements and regulations. Runs billing reports regularly on appointment reconciliation reports and visit data. Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies. Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue.
• People Management: Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
• Financial Management: Involved in the development and/or management of budget for assigned areas. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Data Management and Analytics: Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
• Other Duties as Assigned: Completes all other assigned duties and projects in a timely fashion.

Requirements

• 2 Year / Associate Degree in Business Management or related health field or equivalent practice management experience
• Supervisory experience required
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, flexible
• Computer knowledge

Qualifications

Preferred:

• 4 Year / Bachelor's Degree in Business Management or related health field
• Knowledge of Epic preferred

Pay

Minimum rate of $69,534.40 annually. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting and does not reflect the full value of our market-competitive total rewards package. The base compensation determined at the time of the offer may differ based on factors including but not limited to labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding.

Benefits

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits

Certain positions may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate, as well as shift differentials for work performed on evening, night, or weekend shifts.