Clinical Office Assistant - Rehab

About the role

This position is located at Sheboygan Clinic and involves working as a physical therapist assistant. The role is part-time with benefits eligibility and works 20 hours per week.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel.
• Captures and enters information into the computer system.
• Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records.
• Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently.
• Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• Maintains logs and reports; performs simple calculations as needed.
• Affords assistance with gathering, organizing, and compiling data for reports, meetings, etc.

Requirements

Licenses, registrations, and certifications are not required for this position. A high school diploma is required. One year of experience in performing scheduling, customer service, and administrative/clerical support duties is typically required.

Qualifications

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Pay

The pay range for this position is $20.80 - $31.20 per hour.

Schedule

First shift permanent hours at Sheboygan Clinic, specifically Thursdays from 7:15 am to 6 pm. Additional shifts are available for work queue management. Hours/days can be flexible.