Clinical Office Assistant - Cancer Center Infusion

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

About the Role

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Cancer Center Infusion clinic.

Shift/Hours: Full-Time – 40 hours/week, 1st shift, 8:30 AM–5:00 PM, 3-4 weekends per year, 1 holiday every two years.

Responsibilities

• Provide customer-focused service and support to patient flow in a unit-based setting
• Patient registration, scheduling, and billing
• Assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
• Medical records retrieval, release, or collection
• Data entry and answering phones
• Routine problem resolution and assistance with patient flow coordination
• Initiate follow-up with appropriate staff as needed
• Ensure compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality (e.g., HIPAA laws)
• Demonstrate respect, dignity, kindness, and empathy in each encounter with all patients, families, visitors, and other employees regardless of cultural background

Requirements

• High school graduate or GED
• 1 year of experience in an office front desk role, healthcare registration, scheduling, or other patient-facing healthcare positions

Skills

• Knowledge of medical terminology
• Computer fluency/literacy
• Strong communication skills (verbal and written)
• Ability to maintain patient confidentiality
• Organization and prioritization skills