Clinical Nurse Supervisor Case Management

About the role

The Associate Clinical Manager (also known as Clinical Nurse Supervisor) is responsible for managing a unit/department by implementing and maintaining specific policies, procedures, and guidelines; leading team members in providing direct patient care by demonstrating expert clinical knowledge; ensuring compliance with quality and safety initiatives and practices; and partnering with a multidisciplinary team in meeting the clinical needs of patients and families. The Associate Clinical Manager also provides leadership and management to unit/department team members. Finally, the Associate Clinical Manager serves as a charge nurse by preparing schedules and assigning team members to patients; overseeing the admission, discharge, and general flow of patients; and monitoring and ordering medicines and supplies.

This role supports the Complex Care Coordinators working in the ambulatory setting. Complex Care Coordination services are utilized when:

• Short-term, relationship support with routine care coordination is not enough
• Families have difficulty navigating the healthcare system
• Support, not replacement of the care team by connecting providers, services and families is needed
• High-risk periods occur or prevention of high-risk periods is needed
• A single point of contact for families is necessary
• Identifying and reducing barriers to care and reinforcement of care plans is needed

Care Coordinators will:

• Identify appropriate patients needing support based on complexity scoring
• Perform comprehensive assessments
• Develop individualized care plans
• Support families in setting and achieving goals
• Consistently provide follow-up to monitor progress
• Graduate patients once they reach stable functioning and their goals are met

Responsibilities

• Manages the implementation and maintenance of unit/department specific policies, procedures, and guidelines while ensuring consistency with evidence-based practice and organizational policies, standards, and procedures
• Leads unit/department team members in providing direct patient care by demonstrating expert clinical knowledge and promoting the application of the Professional Practice Model and Professional Standards in daily work
• Serves as a charge nurse by preparing schedules and assigning team members to patients; overseeing the admission, discharge, and general flow of patients; and monitoring and ordering medicines and supplies
• Works with team members to create individualized plans of care to meet patient needs
• Interprets and explains regulatory standards and hospital policies, procedures, and rules to employees and ensures compliance with applicable quality and safety initiatives and practices
• Ensures staffing resources are utilized appropriately and shifts resources to meet both patient and unit needs
• Partners with a multidisciplinary team in meeting the clinical needs of patients and families
• Rounds with patients, families and team members to promote patient family experience and quality patient care
• Resolves operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solves underlying problems
• Assists team members in achieving unit outcomes, performance and professional development standards; identifies opportunities for continual improvement
• Champions clinical practice and professional growth by working with the CNE/CNS to meet the educational needs of the unit/department and by monitoring and evaluating staff competencies
• Develops, coaches, and evaluates team members
• Mentors team members in creating/evaluating projects focused on improving clinical practice
• Provides advice to Clinical Manager on decisions involving hiring, terminations, promotions, and disciplinary actions as required
• Monitors expenditures for unit/department and participates in the development of budget recommendations
• Position requires regular and predictable attendance

Qualifications

• Bachelor's degree in Nursing
• Master's degree in Nursing or a directly related health care field is preferred
• Three years of clinical experience
• Experience in Case Management or Care Coordination strongly preferred
• Prior nursing leadership experience preferred
• Registered Nurse (RN) licensure
• BLS/CPR from the American Heart Association with at least 6 months left before expiration is required upon hire
• ANCC recognized certification in clinical specialty
• Depending on the unit/department, employees may also be required to have a Pediatric Advanced Life Support (PALS), Adult Advanced Life Support (ACLS), and/or Emergency Nursing Pediatric Course (ENPC)
• Complex Case Management Certification preferred

Pay

Annual Salary Range (Based on 40 hours worked per week): $105,046.99 to $157,570.49

Schedule

Full time, 40 hours per week, Monday through Friday, normal business hours. This position is eligible for relocation assistance if relocating from 100 miles or greater.

Benefits

• Base pay and incentives
• Paid time off
• Medical/dental/vision insurance
• Company provided life and disability insurance
• Paid parental leave
• 403b employer match (retirement savings)
• Robust wellness program
• Access to professional development tools, including an education benefit to help advance your career
• Annual employee bonus program that rewards eligible team members based on organizational performance (paid the following April if organizational goals are met)
• Annual base pay increases to eligible team members based on performance over the previous year