Clinical Manager / Director of Clinical Services (RN)

Join an award-winning home care team in Western North Carolina as the Clinical Manager / Director of Clinical Services. This full-time leadership opportunity is ideal for an experienced, compassionate Registered Nurse passionate about improving seniors' lives through clinical excellence.

About Us

Always Best Care Senior Services has proudly served seniors and their families throughout Western North Carolina for more than 15 years. We provide exceptional non-medical home care services with a commitment to compassion, professionalism, and quality. Our culture is built around teamwork, integrity, innovation, and doing what is right for every client and caregiver. We are proud recipients of multiple national recognitions, including:

• Employer of Choice
• Provider of Choice
• Leader in Experience

About the Role

The Clinical Manager / Director of Clinical Services serves as the clinical leader of our agency. This individual oversees client care planning, quality assurance, caregiver education, regulatory compliance, clinical operations, and interdisciplinary communication while supporting our office team, caregivers, clients, families, and referral partners. This position is ideal for an experienced RN who enjoys leadership, coaching, process improvement, and ensuring the highest quality of care.

Responsibilities

• Clinical Leadership
  • Lead the agency's clinical operations
  • Complete and oversee client nursing assessments
  • Develop, review, and approve individualized care plans
  • Monitor changes in client condition and coordinate appropriate interventions
  • Provide clinical consultation to office staff and caregivers
• Quality & Compliance
  • Lead Quality Assurance and Performance Improvement initiatives
  • Investigate client complaints, grievances, and incidents
  • Complete state-required documentation and reporting
  • Conduct chart audits and regulatory record reviews
  • Ensure compliance with North Carolina Home Care Licensure Rules and agency policies
• Caregiver Development
  • Conduct new caregiver orientation
  • Validate caregiver competencies and skills
  • Administer TB testing
  • Coordinate annual competencies
  • Lead ongoing caregiver education and weekly skills training
  • Monitor online training compliance through Care Academy
• Clinical Support
  • Serve as the agency's clinical resource
  • Answer caregiver and client clinical questions
  • Coach and mentor caregivers
  • Collaborate with scheduling staff regarding client assignments and care needs
• Community & Healthcare Partnerships
  • Communicate with physicians, hospice providers, hospitals, home health agencies, PACE, GUIDE affiliates, and other referral partners
  • Coordinate ancillary services and community resources
  • Represent the agency professionally within the healthcare community
• Leadership Responsibilities
  • Participate in daily leadership meetings
  • Assist with policy development
  • Monitor quality indicators and agency performance metrics
  • Support strategic initiatives and agency growth

Requirements

• Current unrestricted North Carolina Registered Nurse (RN) license
• Minimum of two years of nursing experience
• Previous leadership or supervisory experience
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Valid driver's license and reliable transportation

Preferred Qualifications

• Home care, hospice, geriatrics, or community health experience
• Experience with electronic health records (WellSky preferred)
• Experience with quality improvement and regulatory compliance
• Passion for coaching, mentoring, and developing others

What Makes You Successful

You are someone who:

• Leads with compassion and accountability
• Enjoys mentoring and developing caregivers
• Communicates effectively with clients, families, and healthcare professionals
• Thrives in a fast-paced environment
• Is organized, proactive, and solutions-oriented
• Maintains professionalism in every interaction
• Values teamwork and continuous improvement

Benefits

• Competitive salary
• Leadership opportunity within a growing organization
• Supportive team environment
• Professional development opportunities
• Meaningful work that makes a difference every day
• Opportunity to shape the quality and future of our clinical services

Schedule

• Full-Time
• Monday-Friday
• Occasional flexibility to meet client or agency needs