Clinical Liaison - Respiratory Therapist

About the role

The Clinical Liaison is a respiratory therapist who provides expert respiratory care and clinical support to customers, referral sources, and internal staff while serving as a key partner in the organization's referral development and business growth efforts. This role combines advanced clinical expertise with relationship-building to ensure exceptional patient outcomes and strengthen partnerships with healthcare providers.

Essential Functions

• Sets up, educates, delivers, monitors and troubleshoots customers on PAP therapy (CPAP/BiPAP), ventilators, heated humidity to trach, oxygen therapy, nebulizers, and other respiratory equipment, including mask fittings and therapy compliance reviews
• Determines the most appropriate respiratory care solutions and coordinates services with physicians, nurses, case managers, and other healthcare providers
• Assists referral sources with documentation requirements, insurance guidelines, orders, and other clinical documentation needed for service delivery
• Partners with the sales team through joint customer visits, presentations, and educational events to support growth in respiratory and home medical equipment referrals
• Develops and maintains strong relationships with physician offices, hospitals, clinics, sleep labs, discharge planners, and referral coordinators and other referral sources to support respiratory and home medical equipment services
• Serves as the clinical expert for respiratory therapies, providing education and support to customers, referral sources, and staff on the proper use and maintenance of home medical equipment and supplies
• Assists walk-in customers with equipment, supplies, and services
• Maintains accurate clinical records, utilizes electronic device monitoring systems, and participates in audits to ensure complete and compliant documentation
• Stays current on new products and collaborates with purchasing on inventory selection and management

Qualifications

• Must be licensed or registered to practice respiratory care in the states of Minnesota and Wisconsin or be able to obtain licensure
• Two-years related experience required
• Must meet continuing education requirements for ongoing professional development as defined by the state licensing board for renewal of license
• Ability to work independently, trouble shoot issues and formulate solutions
• Must possess a valid driver's license
• Must have and maintain a clean driving record
• Must have the ability to safely operate a motorized vehicle
• Must be 18 years of age or older
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software
• General working knowledge of computer systems
• Maintains a professional image at all times while demonstrating commitment to our mission and values

Physical Requirements

• Ability to walk and stand up to 6 hours per day
• Ability to lift up to 10 pounds frequently
• Ability to lift and push up to 50 pounds occasionally
• Ability to drive up to 4 hours per day
• Ability to wear personal protective equipment as needed

Pay and Schedule

Pay: $36-$45 per hour. Schedule: Full-Time, Monday-Friday, 8:30 AM-5:00 PM. Location: In-person.

Benefits

• Health
• Dental
• Vision
• 401K plus match
• Incentive program
• Life insurance
• Paid time off
• Paid holidays
• Long-term disability
• Short-term disability
• Free parking
• Volunteer pay
• Green initiatives