Clinical Liaison (Non Clinical)

About the Role

Kindred Hospital Bay Area - St. Petersburg and Acute Rehabilitation Unit (ARU) is a 95-bed hospital offering extended recovery care, including 82 long-term acute care beds and a 13-bed ARU for patients recovering from acute injuries, impairments, or illnesses. Located south of downtown St. Petersburg, the facility provides 24-hour clinical care and stunning waterfront views with easy access to public transit.

This role involves conducting patient assessments to identify candidates for admission, managing referrals and admissions, and representing ScionHealth professionally within assigned hospitals and territories. You will design and execute marketing strategies, build relationships with referral sources, and coordinate clinical and benefit information between patients, decision-makers, and ScionHealth Specialty Hospitals. The position requires 80% or more fieldwork, with daily on-site presence at assigned accounts.

Responsibilities

• Conduct patient assessments to identify appropriate candidates for admission and perform consistent clinical reassessments.
• Manage referrals and admissions generated from assigned hospitals and territories.
• Represent ScionHealth professionally and maintain positive relationships with accounts in your territory.
• Design and implement marketing strategies for assigned accounts.
• Identify, contact, and develop new referral sources to grow your territory.
• Conduct in-person educational meetings with referral sources using provided materials.
• Act as a liaison to coordinate clinical and benefit information between patients, decision-makers, referral sources, and ScionHealth Specialty Hospitals.
• Prospect for leads through personal contacts, account expansion, and educational presentations.
• Meet monthly goals for assigned hospitals and expand the number of referral sources.
• Manage the admissions process as an ambassador for eligible patients.
• Operate within budgeted parameters for travel and expenses.
• Educate patients and families on the benefits of ScionHealth Hospitals.
• Adhere to company standards, including the Code of Business Conduct, policies, and compliance requirements.
• Complete clinical assessments in accordance with company standards.
• Establish and maintain strong relationships with referral sources.
• Maintain professional appearance and adhere to dress code while on duty.
• Complete annual health, safety, and education requirements.
• Maintain confidentiality of patient and employee information.
• Demonstrate knowledge of growth and development principles across the lifespan.
• Report to work on time and attend mandatory in-services and staff meetings.
• Represent the organization positively and professionally.
• Communicate the mission, ethics, and goals of the hospital and department.
• Maintain current licensure or certification, if applicable.
• Demonstrate guest relations skills consistently.
• Follow departmental and hospital health, safety, security, and hazardous materials policies.

Requirements

• Daily travel required (80% or more fieldwork).
• Must read, write, and speak fluent English.
• Good and regular attendance is required.
• Valid driver’s license.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• Degree in marketing, communication, healthcare administration, nursing, or a related field strongly preferred.
• Extensive healthcare sales work experience may be considered in lieu of a bachelor's degree.
• Clinical license preferred (e.g., Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT)).
• Minimum two (2) years of healthcare sales experience and/or two (2) years of clinical healthcare experience strongly preferred.
• Formal sales training preferred.
• Demonstrated understanding of Medicare, Medicaid, and other payers related to LTACH benefits.
• Demonstrated competence in strategic business planning and design of marketing initiatives.