Clinical Lead - Congress

About the role

Harbor Health is seeking a skilled Clinical Lead to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Responsibilities

• Provide day-to-day leadership, guidance, and mentorship to Medical Assistant staff, including onboarding and training of new team members
• Serve as the primary point of contact for MA-related workflow questions, escalations, and scheduling needs
• Collaborate with the clinical team and clinic leadership to execute care tasks as ordered by providers
• Monitor clinical team performance and workflows, providing feedback and coaching to support quality and efficiency
• Assist in developing, implementing, and enforcing clinic policies, procedures, and protocols for the MA team
• Deliver care in accordance with each member's individualized care plan
• Perform client intake, collect lab specimens, and administer immunizations
• Chart accurately in electronic medical records (EHR) and audit charting practices of MA team as needed
• Assist with minor procedures and other supportive functions for the clinical team
• Oversee completion of opening and closing tasks each day to ensure the clinic is prepared for daily operations
• Coordinate staff schedules and coverage to ensure adequate clinical support across shifts
• Support the care team to ensure members' needs are met and hand-offs are appropriately conducted
• Act as a liaison between MA staff and clinic management, escalating concerns and championing team needs
• Assist with inventory management, supply ordering, and equipment maintenance oversight

Qualifications

• High School Degree or equivalent
• Certified Medical Assistant (CMA) or ability to renew/apply for certification
• Minimum of 4 years of experience in primary care or similar clinical environment, including at least 1 year in a lead, charge, or supervisory capacity
• Current CPR Certification
• Demonstrated leadership ability, including experience training, mentoring, or supervising clinical staff
• Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
• Ability to read, write, and speak English
• Excellent customer service and support skills; ability to organize and prioritize workload, delegate tasks, and meet deadlines
• Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Consistent demonstration of positive, proactive customer service and ethical behavior
• Ability to work effectively as a team leader and member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships across all levels of the organization
• Strong conflict-resolution and problem-solving skills

Preferred qualifications

• Bilingual in English/Spanish
• BLS Certification
• Phlebotomy Certification
• Prior formal experience in a Lead, Charge, or Supervisor MA role

Physical requirements

• Ability to work rotating shifts in a physically demanding, moderate-stress environment
• Exposure to blood, body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Light to moderate work with 50 lbs. maximum weight to lift and carry
• Ability to reach, bend, stoop, handle objects, talk and/or hear, and see

Benefits

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity