Clinical Laboratory Assistant II (Evenings)

The University of Maryland Medical System (UMMS) is a 14-hospital system offering academic, community, and specialty medical services across Maryland and beyond. As a national and regional referral center, UMMS specializes in trauma, cancer care, neurocare, cardiac care, women’s and children’s health, and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in Maryland, providing clinical variety, professional support, and growth opportunities.

About the role

Under direct supervision, this role assists medical laboratory scientists by performing routine laboratory support duties and approved testing in specialized laboratories throughout UMMS, following departmental procedures and Clinical Laboratory Improvement Act regulations.

Responsibilities

• Receives and accessions patient samples into the Laboratory Information System, ensuring accurate and timely entry of codes and information.
• Maintains accurate patient identification and billing information per departmental procedures.
• Processes specimens (centrifuges, aliquots, and performs other special handling procedures) and delivers them to specific laboratories as required.
• Preserves specimens in refrigerators, freezers, incubators, dry ice, or other appropriate storage.
• Identifies and resolves specimen integrity issues (e.g., mislabeled specimens, quantity not sufficient, incorrect container type, incomplete requisitions) and documents all information for quality assurance.
• Processes add-on testing according to departmental procedures.
• May perform waived to moderate complexity testing as approved by the supervisor.
• Answers telephones and responds to customer inquiries and requests.
• Resolves customer complaints/issues and documents them appropriately.
• Communicates test results and descriptions to ensure high customer satisfaction for internal and external customers.
• Reviews and acts on test pending lists.
• Troubleshoots and solves instrument problems with assistance from medical laboratory scientists.
• Performs all other assigned duties.

Requirements

• High school diploma or equivalent (GED).
• Minimum of two (2) years of work experience as a Clinical Laboratory Assistant I (CLAI) or equivalent experience in a clinical or hospital setting.

Qualifications

Preferred: Additional credit hours in biology and/or chemistry at an accredited institution.