Clinical Laboratory Assistant II

About the Role

Behind every laboratory result is a team dedicated to accuracy, efficiency, and patient care. As a Laboratory Support Coordinator, you will play an essential role in ensuring specimens, information, and testing requests move through the laboratory safely and seamlessly. This position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced environment where accuracy matters. Your work will help support clinicians, researchers, and laboratory professionals as they deliver critical information that contributes to patient care, scientific discovery, and life-changing cancer research. If you take pride in keeping processes running smoothly, enjoy solving problems, and thrive in a collaborative setting, this could be the perfect opportunity for you.

Responsibilities

• Receive, process, and accurately document clinical and research specimens arriving in the laboratory.
• Ensure laboratory samples are properly accessioned, prepared, and routed to the appropriate testing areas.
• Support the timely distribution of laboratory reports through a variety of communication methods.
• Respond to requests related to laboratory reports, specimen tracking, and testing information by phone, email, mail, and other communication channels.
• Maintain accurate records and documentation to support laboratory operations and compliance requirements.
• Assist with laboratory quality control, quality assurance, and routine equipment maintenance activities.
• Monitor laboratory supply levels and help coordinate ordering and inventory management.
• Collaborate with laboratory professionals and other departments to support efficient workflows and excellent service.
• Help identify and resolve issues that could impact turnaround times, testing processes, or customer service.

Requirements

We're looking for someone who is dependable, detail-focused, and committed to excellence. Successful Candidates Will Typically Bring:

• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Exceptional attention to detail and a commitment to accuracy.
• Effective communication and customer service skills.
• Confidence working with computer systems, databases, and laboratory information systems.
• Ability to follow established procedures while maintaining a high level of quality.
• Strong problem-solving and critical-thinking abilities.
• A collaborative approach and willingness to support a team-focused environment.
• The ability to work efficiently in a fast-paced setting where priorities may shift throughout the day.
• Experience in healthcare, laboratory operations, specimen processing, administrative support, or a related environment is helpful.

Qualifications

Required Education and Experience:

• Two (2) years of full-time experience as a Clinical Laboratory Assistant I at Roswell Park; or
• Bachelor’s degree in a healthcare or scientific related field and the equivalent of one (1) year of full-time experience in a clinical or research setting requiring the use of medical/laboratory terminology; or
• Associate’s degree and the equivalent of two (2) years of full-time experience in a comparable medical/clinical setting; or
• High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a clinical or research setting requiring the use of medical/laboratory terminology.