Clinical IT Specialist

Primary Responsibilities

• Collaborating with clinicians, providers, and IT to provide daily IT support and analyze clinical IT requirements.
• Lead/participate in implementing clinical process change initiatives across the clinical setting in multiple departments.
• Provide application support, troubleshooting, support training needs, and departmental analytics activities.
• Provide hardware installation and support.
• EHR maintenance and administration.
• Manage and monitor IT and various clinical equipment.
• Serve as a primary liaison/resource regarding clinical workflows and technology between clinical groups, end users, and vendors.
• Assist end users in defining metrics needed to measure change and work closely to help sustain needed process change.
• Facilitate and lead process change activities across clinical disciplines integrating strong quality improvement principles into the process transformation.
• Effectively work as part of a multidisciplinary team to identify solutions to improve efficiency and the delivery of safe patient care.
• Serve as a resource for multiple applications/systems.
• Participate as a clinical workflow resource for new implementations as well as ongoing optimization of existing products and workflows.
• Make timely, effective decisions in relation to assigned products.

Qualifications

• Bachelor’s degree with three years clinical experience or diploma/associates degree with 2 years clinical experience.
• EHR experience in ambulatory environment.
• Must be a self-motivated team player that can work under little supervision, with strong organizational and analytical skills.
• Must be capable of prioritizing multiple projects and meeting deadlines.
• Demonstrate knowledge and competency in the following areas:
• satisfactory completion of orientation
• positive interpersonal and communication skills
• critical analysis skills
• ability to resolve complaints/problems
• customer-focused philosophy of service delivery
• ability to use technology and appropriate software to support daily activities
• Maintain clinical competency by meeting ongoing clinical hour requirements in current department as defined by leadership.
• Demonstrate understanding of quality improvement principles.
• Flexible scheduling and travel to remote clinics are required.
• After-hours on-call and weekend support required.

Benefits

• 401(k)
• Health, Dental and Vision insurance
• AFLAC
• Employee assistance program
• Paid time off