Clinical IT Analyst

About the role

Assist in the deployment of applications and their components, and support other clinical analysts in maintaining project timelines during EHR deployments and other application implementations.

Responsibilities

• Maintain thorough knowledge of business rules and organizational workflows within administrative and clinical areas.
• Maintain a deep understanding of assigned applications used in departmental areas.
• Assist other clinical business analysts in implementing updates, releases, and resolving issues during new implementations.
• Create and implement communication plans related to application maintenance, changes, and enhancements.
• Participate in enterprise applications maintenance and enhancements, and maintain working relationships with focus groups.
• Evaluate, test, and implement future releases, monthly, and quarterly updates.
• Coordinate upgrades to EHR, EHR components, and non-EHR applications.
• Collect and evaluate new enhancement requests, collaborating with programmers, software architects, and business analysts for optimal outcomes.
• Create tickets or work items based on analysis for development.
• Test new developments and communicate results to technical and analyst teams before rollout.
• Proactively read, create, maintain, and follow application documentation.
• Coordinate and assist in application trainings, including the creation of training tools.
• Support end-user training on updates, enhancements, and core EHR functionality.
• Establish training schedules and designate facility areas for training.
• Provide tier 1 and tier 2 support via phone, email, or inquiries with proper documentation.
• Perform scheduled and ad hoc audits to monitor compliance.
• Maintain and monitor applications, integrations, and interfaces.
• Assist in maintaining application integrity and policies related to new enhancements.
• Develop new documentation related to user support.
• Test and document compliance with MIS policy and procedure.
• Assist in system evaluations with other IT staff.
• Participate in IT team meetings and initiatives, as well as strategic planning for IT.
• Participate in or chair committees supporting standards and accreditations.
• Provide training as necessary, including orientation training for IT and application-specific training.
• Actively participate in performance improvement activities and AltaPointe committees as requested.
• Complete assigned tasks in a timely manner and treat consumers with dignity and respect.
• Work cooperatively with other AltaPointe employees.
• Perform other duties as assigned by supervisor, including administrative and related tasks.

Requirements

• Bachelor’s degree in Business, IT, Nursing, or equivalent healthcare degree.
• 1-3 years’ experience in healthcare applications (4-7 years for Analyst II).
• Working knowledge of Microsoft Office and reporting tools (e.g., Crystal).
• Task-oriented with strong communication, analytical, problem-solving, and organizational skills.