Clinical Intake Specialist

Job Responsibilities

• Manage phone calls from agency partners for scheduling, rescheduling, other related agency activities
• Collapse nursing contracts and authorizations when needed
• Collapse document management teams to obtain agency clinical documentation
• Triage incoming agency calls for field nurses and relay information to appropriate care team members
• Serve as communication liaison between pharmacy and nursing as appropriate
• Identification and screening of nursing agencies
• Completes occurrence reports as applicable
• Provides care team members with feedback on assigned patients and gives suggestions for changes in procedure/protocols
• Answer phone, emails, and working in a variety of communication apps and electronic medical records to provide clear documentation and coordination of services
• Communicate with patients to coordinate delivery and nursing services
• Schedule appointments for patient visits with nursing personnel and agencies as needed
• Liaise and coordinate with nursing and pharmacy staff about schedules, patients, and any changes
• Input clinician visits and update in visit logs for new starts and adjusted schedules
• Resolve scheduling conflicts as they occur
• Attend staff meetings, teleconferences and patient care conferences as needed

Qualifications

• High school diploma or GED
• Bachelor's degree preferred
• Previous experience working with insurance companies and healthcare professionals (physicians, nurses, etc.) is preferred
• Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
• IVIg case management experienced preferred
• Must have strong PC skills, especially the MS Office suite. Previous experience with the pharmacy order processing system, CPR+, is a major advantage (although training will be provided)

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Lunch & Learn Programs
• Employee Recognition Program

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and listen.
• The employee is required to occasionally walk, and bend or stand as necessary.
• This position requires the ability to occasionally open filing cabinets, lift office products and supplies of a minimum of 25 pounds.

Benefits & Perks

• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.