Clinical Intake Counselor

About the role

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, a 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee, and St. Lucie counties. The organization also assists 22,000 students in area schools and collaborates with courts, law enforcement, jails, and hospitals to improve individual health and community quality of life.

As a Clinical Intake Counselor, you will conduct comprehensive biopsychosocial assessments, develop individualized treatment plans, complete risk assessments, perform crisis de-escalation, and administer mental health and substance use outcome measures. This role ensures clients are connected to the appropriate level of care and linked to relevant community resources. You will work with clients across the lifespan, support both scheduled and walk-in appointments, and provide clinical follow-up for clients discharged from Crisis Stabilization Units or referred after medication management appointments. The position may include rotating coverage for crisis follow-up or coordination with Crisis Stabilization Units.

Responsibilities

• Determine appropriate levels of care based on assessment findings and clinical judgment.
• Provide referrals to internal programs, external providers, and community resources to support client needs.
• Collaborate with multidisciplinary teams, including case managers, prescribers, crisis staff, and community partners.
• Support continuity of care by coordinating follow-up services for clients discharged from Crisis Stabilization Units or referred after medication management appointments.
• Provide intake services through scheduled appointments, walk-in hours, and same-day access pathways.
• Engage clients and families in treatment planning and resource navigation.
• Offer follow-up check-ins to ensure clients remain connected to recommended services and supports.
• Participate in team meetings, case consultations, and clinical individual and group supervision.
• Maintain up-to-date knowledge of evidence-based practices, community resources, and regulatory requirements.
• Uphold ethical standards and confidentiality in accordance with professional licensure and agency policy.

Requirements

• Master’s degree in Social Work, Counseling, Psychology, or related behavioral health field.
• Active state licensure or license eligibility.
• Experience conducting clinical assessments and working with diverse populations.
• Strong knowledge of mental health and substance use disorders, crisis intervention, and care coordination.
• Excellent communication, documentation, and organizational skills.
• Must pass Level 2 Background through DCF and AHCA Clearinghouse.

Preferred Qualifications

• Experience in community mental health or crisis services.
• Familiarity with electronic health records and outcome measurement tools.
• Bilingual abilities.