Clinical Intake Coordinator

Position Summary

The Weekend Clinical Care Coordinator is responsible for monitoring and responding to referrals through Allscripts, E-fax and 4Next, and data entering referral information provided in the EMR. They also answer incoming telephone calls from patients/patients' families and referral sources, make patient care decisions, coordinate and assign visits to clinicians, and accept reports from and respond to questions from home care clinicians.

Position Responsibilities

• Respond to incoming telephone calls and other inquiries from patient/patients' families, referral sources and other healthcare professionals.
• Document incoming patient telephone calls, response or direction, and the coordination of services using the appropriate processes and systems in the EMR.
• Make patient care decisions in response to incoming patient telephone calls, using professional nursing judgment.
• Provide guidance and direction to home care providers regarding patient care and clinical issues including patient/staff incidents and/or injuries.
• Regularly communicates with and works in cooperation with appropriate personnel to coordinate patient care services.
• Oversees weekend schedules, and makes adjustments to schedule in response to patient and and/or staffing changes.
• Performs the duties and responsibilities of the Intake Coordinator position, by monitoring and responding to all referrals through Allscripts, E-Fax and 4Next, in addition to reviewing content of referrals and data entering referral information, and current orders into EMR.
• Coordinates and assigns admission visit to appropriate staff when weekend or Monday admission is indicated.
• Checks Common Working File for MC patients for Admissions as required by the payer as able, given potential limitations of accessibility during weekend days.
• Verifies coverage for new referrals.
• Receives hand-off communication from Clinical Manager regarding any potential issues (patient related or staff related) that may possibly occur on the weekend.
• Provides weekend summary report to intake department, Sr. Director of Home and Community-Based Services and Home Health and Hospice Clinical Manager for their review on Monday mornings.

Qualifications

• Proficient computer skills.
• Experience with documenting in EMR.
• Good verbal and written communication skills.
• Motivated to learn and flexible to change.
• Strong customer service skills.
• Working knowledge of Medicare regulations for certified home care and hospice.
• Prior Experience Intake/Office Nurse preferred.
• Current MA license to practice as a Licensed Practical Nurse (LPN).
• 2 years of experience in Certified Home Care or Hospice as a nurse.

Salary Range

$53,971.45 - $80,957.18