Clinical Informatics Operations Manager & Trainer

About Atria: The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members' annual fee. Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care.

About the role

We are looking for a Clinical Informatics Operations Manager & Trainer responsible for providing on-site support for our team regarding our EHR (AthenaOne) and other clinical systems, as well as providing training in various formats (on-site, remote, one-on-one, and group settings). This role ensures that clinicians and staff understand and fully leverage electronic health record (EHR) and other technology solutions to enhance patient care, quality, and operational efficiency.

Responsibilities

• Support ongoing usage of the athenaOne EHR and other clinical and non-clinical tools used by our team
• Monitor system performance, ensure data integrity, and troubleshoot technical issues
• Set up new employees on clinical systems and configure EHR as needed to meet clinical workflows
• Proactively identify potential areas of improvement in both EHR and clinical systems, and partner with stakeholders to design and implement solutions
• Collaborate with Informatics, IT, and Clinical teams to integrate systems efficiently and optimize workflows
• Conduct on-site one-on-one and group training sessions for users of clinical systems
• Develop job aids and training materials to support various workflows and tools used by clinical users
• Travel to various locations to support onboarding new staff, training existing staff, and provide additional on-site support as needed (up to 50% domestic travel)
• Contribute to a knowledge base to support users, such as FAQs and job aids

Requirements

• 5+ years of EHR and clinical systems experience in development, implementation, training, or support
• Experience with electronic health records, clinical documentation, and workflows (AthenaOne experience preferred)
• Experience working directly with clinical staff
• 4-5 days on-site at the Beverly Hills office required
• Travel as needed
• Understanding of healthcare regulations, interoperability standards, and IT best practices

Skills

• Excellent oral and written communication skills and interpersonal abilities to liaise with stakeholders and train staff and clinical teams
• Critical thinking, problem-solving, and project management skills to address operational challenges

Benefits

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning support
• Company-covered preventive health screenings through partner hospitals (Calcium score)
• Fitness perks including Wellhub
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure
• Opportunities to give back and make an impact in underserved communities

Pay

Salary range: $125,000 - $145,000, based on years of experience