Clinical Informatics Analyst - Pharmacist

Location: Avera Health service area (candidate must reside within the service area)

Worker Type: Regular | Work Shift: Day Shift

About the role

Provides system-level support of multi-user clinical operating systems, hardware, and software tools, including installation, configuration, maintenance, training, and support. Collaborates with operational leaders and IT teams to assess current practices and translate end-user needs into optimal configurations and builds of clinical applications. Ensures medication information systems and technologies integrate cohesively to deliver a complete, closed-loop medication management solution across all phases of the medication management process. Actively participates in workflow design, build, implementation, evaluation, and support of end-user education for the electronic health record, mentoring other team members in these activities.

Responsibilities

• Maintains detailed understanding and working knowledge of current clinical, medication, and/or administrative information systems, associated workflows, and integration with other systems within the organization.
• Collaborates with system users, technical staff, other IT groups, and vendor support resources to resolve issues related to clinical and medication information systems.
• Coordinates planning, design, development, training, implementation, communication, maintenance, and evaluation of existing or new functionality related to clinical and medication information systems.
• Develops and executes a standardized methodology for testing major system functions before system changes/upgrades are moved to the production environment.
• Researches, plans, installs, configures, troubleshoots, maintains, and upgrades operating systems, application software, and hardware, with a high level of knowledge regarding integration and support of assigned systems.
• Leads the process of planning new systems/processes or re-engineering, collaborating across the organization and multiple departments to support clinical and/or administrative practice, ensuring development, evaluation, and ongoing support for the EMR.
• Maintains membership, consultation, or leadership roles on appropriate committees, workgroups, or task forces to facilitate the design, implementation, and revision of automated and manual components of clinical and medication information systems.
• Works with project managers and teams on implementations of new systems, system upgrades, and enhancement of current system functionality, participating in any phase of large or small projects.
• Reviews, collaborates, and leads as appropriate on user requests for changes, enhancements, or additions to ensure feasibility, quality, and appropriateness for the system involved.
• Develops and maintains support materials related to system implementations and maintenance, such as routine updates, troubleshooting, issue resolution, and product enhancements.
• Facilitates reporting of information from source systems using the most appropriate tools.
• Oversees creation and maintenance of up-to-date training materials for systems or works with system educators to do so; conducts or participates in training classes when appropriate.
• Develops and maintains a quality improvement program for clinical, medication, and/or administrative information systems, proactively supporting efforts to ensure safe patient care and services.
• Monitors, reports, and collaborates with various departments to identify areas for improvement and works with staff and physicians to optimize system usage through education, training, and support in alignment with organizational goals.
• Contributes to the organization financially through identification and implementation of cost-effective practices and budget management activities; assists leadership in capital and operational budget planning for IT software, hardware, and maintenance costs.
• Provides on-call support to end users and IT departments; serves as a resource to other team members in areas of expertise.

Requirements

• Bachelor's degree in Pharmacy.
• Active Pharmacist license (Board of Pharmacy) in the state of practice.
• 4-6 years of related experience and/or training in a healthcare setting.

Preferred Qualifications

• Doctorate (PhD) in Pharmacy.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and the community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating workflow with other team members to ensure a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with CMS, The Joint Commission, DHHS, and OSHA, if applicable.

Benefits

• Paid Time Off (PTO) available from day one for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development guided by hands-on training and mentorship.

Pay

$85,000 - $100,000 per year