Clinical Informatics Analyst

South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Title: Informatics Analyst Reports To: Manager of Informatics Class: Full-Time Type: Salaried, Exempt The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services. Duties include, but are not limited to: Lead assessment meetings by exploring system capabilities and best practices with customerCreate and maintain documentation of user requirements and system configurationReview system design and confirm facility layout with customerWork closely with internal teams to relay requested system design modificationsModify and develop system configurator to reflect the functionality depicted in assessment documentationAdhere to customer’s defined policy for system governance and change managementLead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platformsResearch, document, and collate baseline assessments of our customers’ integrated systemsParticipate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through:Consultative discovery meetingsAnalysis of current state operations and desired outcomesProviding recommendations for configuration changes, process improvement, and system support needsWork closely with Application Specialists to develop plans for training, implementation, and adoption of technologyWork closely with Technicians and Application Specialists to ensure correct system configuration performanceTriage customer issues and provide a resolution or refer to other subject matter experts when necessaryPresent a positive attitude and self-assured image to the community on behalf of SWCMaintain a commitment to achieve a “best in class” program through continuous improvementAll other duties assigned Travel obligations include, but are not limited to: Occasional day travel within governed region is requiredInfrequent overnight travel for special events and team member functions Administrative responsibilities include, but are not limited to: Maintain data for benchmarking customer performance metricsMaintain current state documentation for any/all governed systemsAssist with producing supporting material for presentationsAttend coordination meetings and update status of all assigned activitiesAccurately record time allocated towards projects, service contracts, etc.Additional responsibilities as assigned Education/Experience: Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred Desirable Experience: Process Improvement Training Nursing Clinical IS Experience Data-Driven Decision Making Clinical Informatics Project Management or Coordination Skills: Strong client-facing and communication skills.Advanced troubleshooting, multi-tasking skills, and time management skills.Ability to effectively present and disseminate technical information to diverse groups.Ability to learn in both an organized classroom environment and individually.Ability to continuously learn new technologies and have a technical curiosity.Creative aptitude and passion for using data and research to tell a storyAttentive to detailComprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: Employees must stand, walk, climb, sit, and use their hands and fingers.Some lifting of objects up to fifty pounds is required.Reaching, grasping, and carrying activities are also required.The noise level in the work environment is usually moderate.Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all this statement as required to allow the company to respond to market changes or changes in operational workflow. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.