Clinical Field Supervisor

About the Role

The Clinical Field Supervisor is a Paramedic who serves as a critical operational leader, acting as liaison and providing support in day-to-day field operations. This role functions as both a supervisor and active Paramedic, ensuring efficient system performance, real-time decision-making, and effective coordination of resources.

Responsibilities

• Mentor employees, conduct performance evaluations, and provide counsel to develop a team-oriented approach with positive results.
• Identify policy violations, initiate and issue disciplinary actions to re-educate and support staff improvement.
• Provide coaching, lead by example, and utilize teaching or evaluation opportunities during multi-casualty incidents to review calls for continuous improvement and policy compliance.
• Assist in driving, supporting, and improving performance management.
• Remain accessible as a resource at all times for field personnel.
• Ensure all field personnel maintain and carry all state-required certifications, licensure, and documentation.
• Consistently perform all duties of an EMT/Paramedic with a high level of proficiency.
• Obtain coverage for open shifts with appropriate employee assignments or fill in as needed.
• Investigate incidents involving assigned units and communicate status updates to the Operations Manager.
• Assess daily staffing and equipment needs, assign replacements, and schedule service as necessary.
• Participate in interviewing and selection processes as needed.
• Adhere to all company policies and procedures.
• Facilitate unit development and staffing in emergency situations, including responding to mass casualty or unusual medical incidents.
• Assist with employee schedules, review call-outs, and update records for payroll verification.
• Respond to employee injuries, accidents, and exposures; provide support, assist in completing incident reports, and ensure proper care is obtained.
• Complete and submit supervisory reports regarding employee incidents, accidents, and injuries.
• Inspect all assigned stations, vehicles, and equipment for cleanliness and maintenance compliance.
• Attend external and internal meetings as required.
• Comply with all employment laws and support affirmative action, equal opportunity, and diversity goals.
• Ensure accurate, real-time documentation is completed as required.
• Perform active dispatch duties as needed.
• Support training and quality improvement initiatives.
• Maintain knowledge of and comply with all company policies, procedures, and guidelines.
• Maintain a reliable attendance record.
• Complete other duties as requested and assigned.

Requirements

• High school diploma or GED equivalent; bachelor’s degree or higher preferred.
• Current valid driver’s license.
• Current Massachusetts Paramedic Certification and National Registry Paramedic Certification.
• Current CPR and ACLS Certification.
• Minimum of 2 years of experience as a Paramedic in Massachusetts; supervisory or lead experience preferred.
• Experience with CAD systems required; strong proficiency with computer systems, including web-based applications and Microsoft Office preferred.
• Ability to function in a dual supervisory/Paramedic role.
• Comply with UDS drug screening at all times.
• Verification and maintenance of an acceptable motor vehicle driving record (annual verification required).
• Maintains satisfactory background check and MA CORI (Criminal Offender Record Information) (annual verification required).

Skills

• Excellent verbal and written communication skills; ability to understand and carry out instructions.
• Advanced computer proficiency.
• Strong analytical skills and ability to gather and interpret data in various situations.
• Sound judgment and discretion in stressful environments.
• Solution-based and ethical decision-making.
• Leadership and team support; ability to lead by example.
• Ability to work in a fast-paced environment, multitask, and work independently or within a team.

Physical, Mental, and Sensory Requirements

The physical demands described are representative of those required to successfully perform the essential functions of the job.

• Ability to lift and maneuver 125+ pounds with assistance and without difficulty.
• Ability to ascend/descend stairs repeatedly and lift/carry 125+ pounds up and down stairs.
• Ability to sit, stand, or kneel for long periods.
• Ability to walk without difficulty and without affecting job performance.
• Ability to bend, stoop, and crawl as necessary.
• Ability to work in low light and confined spaces occasionally.
• Ability to work in a mobile environment, both indoors and outdoors, in varying weather conditions (heat/cold, wet/humid, dry).
• Frequent use of personal protective equipment to prevent exposure to hazardous materials.