Clinical Field Supervisor

Purpose

This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field and Branch Managers. Works collaboratively with all departments to achieve the coordination of high-quality care.

Essential Job Functions

• Participates in the recruiting, interviewing, and on-board training of field assistants.
• Ensures consistency in all training and coaching provided to the field assistants.
• Provides feedback to the employee and manager for coaching and performance reviews.
• Ensures field employees have appropriate tools, systems and supplies with the good understanding knowledge of function.
• Affixes payroll and expense reports for the field staff.
• Manages clinic schedule and assists with coverage and reschedules as needed.
• Conducts weekly audits of staff end of visit reports and provides feedback to the employee and manager.
• Conducts quarterly observations for training and continued education with the field staff.
• Responsible for overall success of clinic visits and number of patients seen vs scheduled.
• Maintains supply order for region.
• Assists field with daily challenges involving equipment or customer concerns.
• Manages broken equipment and repairs for the region.
• Attends and works with new providers on first visits.
• Proactively evaluates operational results and makes suggestions for improvement.
• Attends first visits to new facilities as required.
• Assists with facility and provider concerns regarding field service.
• Enforces policies and procedures as well as streamlines effective processes across multiple markets and practices.
• Provides constructive feedback to management on a consistent basis.
• Ensures compliance and industry standards of HIPAA.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.
• Must be willing to travel 100%.

Minimum Qualifications

• Associates or Bachelor’s Degree in a related field preferred.
• Minimum 3 Years Clinic Or Medical Practice Environment Experience.
• Minimum 3 years supervisory experience.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated to set the pace of the team.
• Excellent customer service skills.
• Ability to problem solve independently and / or a team.
• Work alongside team members.
• Experience in EMR, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
• Anticipate needs in a proactive manner in an effort to increase satisfaction.
• Takes ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.