Clinical Experience Lead

About the role

Adaptive Home Health is a pioneering home health company in Texas aiming to enhance patient access to home health care. The Clinical Experience Lead role is crucial for supporting the rapid expansion in Houston.

Responsibilities

• Implement a proactive check-in schedule for every new clinician, including a warm welcome before their start date and structured touchpoints on days 4, 7, 9, 14, and 30 to quickly resolve onboarding issues or mismatches.
• Ensure the first week for each new hire is seamless and welcoming: clear orientation, timely lunch orders, all necessary materials prepared, and tech setup complete.
• Foster office culture: Create a sense of belonging by welcoming new hires, sending personalized birthday and holiday notes, and organizing team events and gatherings.
• Be the "go-to" resource: Serve as the friendly, knowledgeable point of contact for clinicians, connecting them to the appropriate leader or department and following through until needs are addressed.
• Provide basic IT support: Act as first-line help for login issues, password resets, Teams calls, and CareHub support, escalating only complex IT concerns (training provided).
• Support the Houston GM: Step in where needed to keep office operations running smoothly; provide the adaptable, hands-on support the team needs.
• Manage supplies: Coordinate and ship essential supplies directly to clinicians’ homes so they’re always equipped — no unnecessary office trips required.

Qualifications

• Based in Houston and able to work primarily on-site.
• 1+ year in a people-facing role — coordinator, front desk, hospitality, customer success, office management, HR/people operations, retail/service, or similar (entry-level welcome).
• Outstanding interpersonal warmth and energy — you’re memorable and approachable.
• Exceptionally organized and reliable, able to maintain a consistent check-in process and follow-through on commitments.
• Comfortable using everyday technology and eager to learn basic IT support (logins, Teams, CareHub) with training.
• Proactive, ownership-driven mindset — you act before problems escalate.
• Strong written and verbal communication skills.
• Bonus: Experience in healthcare or home health, onboarding, engagement, events, Microsoft Teams/365, or bilingual (English/Spanish) skills.

Benefits

• 401(k) + matching
• Health, dental, vision, life
• Paid time off
• Professional development
• Referral program