Clinical Equipment Manager

Responsibilities

• Lead and oversee equipment support operations for an assigned region of offices.
• Serve as the primary escalation point for equipment issues, service coordination, and replacement planning.
• Develop and maintain equipment service standards, workflows, and response expectations.
• Maintain and oversee equipment warranty tracking, preventive maintenance schedules, and extended warranty renewals.
• Review repair history, equipment lifecycle data, and office needs to make strategic repair versus replacement recommendations.
• Partner with Operations Teams and office leadership to provide equipment recommendations, budgeting insight, quotes, and purchasing guidance.
• Manage vendor relationships and coordinate service providers to ensure quality, responsiveness, and cost efficiency.
• Troubleshoot, triage, and assist in diagnosing equipment issues to improve service accuracy and minimize downtime.
• Collaborate closely with Facilities, Construction, IT, and Operations teams on office expansions, remodels, relocations, and de novo projects.
• Monitor equipment inventory and forecast future replacement needs and capital planning opportunities.
• Create reporting, track KPIs, and maintain accurate updates through Monday.com and Microsoft Teams.
• Participate in weekly leadership, operations, and project meetings.
• Assist in building scalable systems, documentation, and processes for the Clinical Equipment Department.

Qualifications

• 5+ years of experience in the dental industry with strong knowledge of dental equipment and equipment systems.
• Previous leadership, project management, or operational management experience preferred.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple priorities and operate with a high level of organization and accountability.
• Excellent communication and relationship-building skills.
• Experience working cross-functionally with operations, facilities, construction, and vendors.
• Proficiency with Microsoft Teams, Monday.com, and equipment tracking/reporting systems.
• Candidate must reside in the Dallas area.
• Must be technical, polished, professional, and highly responsive.

Preferred Attributes

• Process-oriented and operationally disciplined.
• Comfortable leading through accountability and follow-through.
• Able to balance urgency with strategic decision-making.
• Strong sense of ownership and initiative.
• Collaborative leadership style with a service mindset.

Benefits

• MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, generous PTO, paid holidays, traditional and Roth 401(k) options, and more.