Clinical Engagement Coordinator - Jack Ryan Residence

Duties/Responsibilities

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources.
• Individual follow-up as needed.
• Aid in providing supervisory oversight of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de-escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations, and security staff in de-escalation techniques and other client engagement and crisis intervention modalities.
• Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma-informed and recovery-based training, principles, and approaches to create an inspiring care environment.
• Manage conflict or challenging behaviors using effective conflict resolution skills with self-awareness while emphasizing client autonomy and safety.
• Conduct in-service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.

Qualifications

• A High School Diploma or equivalent and a minimum of three years direct experience working with individuals experiencing homelessness, mental illness and substance abuse issues required.
• A Bachelor’s degree preferred.
• Knowledge of Motivational Interviewing, conflict resolution and/or other related best practices preferred.
• Must have the ability to work in a high stress/ high volume environment, while maintaining open communications with the team.
• Bilingual abilities a plus.
• Proficiency computer literacy required.
• CPR training certification or ability to complete CPR certification training.