Clinical Documentation Support Specialist

About the role

The Clinical Documentation Support Specialist plays an essential connective role between AndHealth and our partners’ EHRs. This role ensures clinical information flows precisely and promptly in both directions, translating real-time updates into clear, accurate documentation while coordinating with providers and staff across organizations.

Responsibilities

• Replicate accurate, timely clinical information (e.g., referrals, appointments, orders, care updates, etc.) from AndHealth into our partners' EHRs, following site-specific conventions, documentation standards, and required fields.
• Retrieve and reconcile key updates from partner EHRs back into AndHealth systems so statuses and records match across platforms.
• Lead the creation and iteration of these processes and their associated documentation (SOPs) and manage versioning and change tracking.
• Serve as the first problem-solver for documentation exceptions (missing records, conflicting statuses, misrouted referrals); resolve directly or escalate swiftly to the appropriate owner.
• Serve as AndHealth’s EHR-based “Front Door”, as you facilitate high-quality communication loops among providers, clinic staff, schedulers, and AndHealth teams to clarify orders, close gaps, and keep everyone aligned.
• Deliver a “wow” experience in every interaction by being proactive, precise, and easy to work with—so providers feel confident in our process and patients benefit from seamless care.
• Train and support teammates as the team grows, while partnering with the Product and Engineering teams to surface friction points and propose process improvements.

Requirements

• Bachelor’s degree preferred but not required.
• Experience with Epic or other Electronic Health Record (EHR) preferred
• Background in a primary care and/or hospital setting preferred
• Experience with highly regulated data and/or document entry preferred
• Strong communication skills.
• Excellent relationship building skills.

Qualifications

• Equal investment and support for our people and patients.
• A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.

Skills

• Strong communication skills.
• Excellent relationship building skills.

Benefits

• Medical
• Dental
• Vision Insurance
• Paid time off
• Short- and Long-Term Disability

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time