Clinical & Disability Operations Manager

People Leadership

Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams.
Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads.
Lead, align, and develop supervisors to ensure department-wide consistency and accountability.
Coach, mentor, and track team performance against departmental and company goals.
Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns.
Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth.
Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable.
Hold supervisors accountable to their team 1:1s and serve as backup when needed.
Own weekly department meetings and bi-weekly staff check-ins.
Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance.
Eliminate roadblocks across teams and escalate systemic issues proactively.

DBQ Subject Matter Expertise

Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams.
Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria.
Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly.
Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised.
Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision.
Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval.
Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes.
Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off.
Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials.

Process & Compliance

Ensure DBQ-related process updates are implemented and communicated effectively across departments.
Manage and report on team compliance within REE Medical's policies and procedures.
Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams.
Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility.
Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding.
Manage and report on team compliance within REE Medical's policies and procedures.

Requirements

Proven Leadership Experience: 3+ years of experience managing, coaching, and scaling large, multi-tiered teams in an operations, corporate, or high-volume administrative environment.
Advanced Medical Literacy: Strong foundational knowledge of medical terminology, anatomy, and diagnostic documentation. (Formal health science education, medical coding, or a clinical review background preferred; an active clinical license is not required)
Process & KPI Ownership: Demonstrated success managing high-volume document workflows, identifying process bottlenecks, and meeting strict operational SLAs
VA Framework Familiarity: Direct experience working with VA disability criteria, rating schedules, or DBQs is highly preferred
Strategic Problem Solving: Ability to translate complex medical data guidelines into clear, scalable internal workflows while maintaining exceptional quality and low error rates

Benefits

Comprehensive Benefits Package
Competitive salary: $90,000 - $100,000/yr depending on experience
Health, dental, and vision insurance with Company-sponsored Life Insurance
Retirement savings plan with company match
Vacation time off, sick time off, and holidays
Career Development Opportunities
Ongoing training and development programs
Opportunities for advancement within the company
Work-Life Balance
Flexible work schedules
Remote first environment with company-wide conferences annually
Employee assistance program for personal and family well-being
Perks and Rewards
Employee discounts on products and services through Insperity
Recognition programs for outstanding performance
Company-sponsored social events and activities