Clinical Director, Crisis - Sign-On Bonus Eligible

Key Responsibilities

• Provide supervision and guidance to Program Managers overseeing crisis services and access to care.
• Lead programs operating 24/7/365, ensuring high-quality, person-centered response.
• Provide direct client care as needed during periods of high demand or staffing shortages.
• Optimize workflows across crisis and access programs to ensure timely engagement, assessment, and linkage to care.
• Develop expertise in Mobile Crisis Response, CARES, The Living Room model, and CCBHC requirements.
• Ensure all clinical activities meet agency standards and regulatory requirements, including Rule 132/140 and SUPR 2060/2090.
• Operationalize programs to maintain high-quality service delivery and fiscal sustainability.
• Participate in hiring, onboarding, and mentoring new staff.
• Provide training on assessments, crisis counseling, case management, and discharge planning.
• Lead clinical case reviews and support continuous quality improvement.
• Maintain strong relationships with referral sources, community providers, hospitals, and first responders.
• Strengthen internal collaboration across all clinical departments for coordinated treatment planning.
• Participate in community events, coalitions, and statewide crisis system of care learning communities.

Knowledge, Skills & Abilities

• Strong ability to engage individuals in behavioral health treatment.
• Leverage leadership experience in programs operating 24/7/365.
• Show flexibility and comfort working in fast-paced, evolving environments.
• Show knowledge of behavioral health diagnoses and the DSM-5.
• Show understanding of psychiatric, substance use, medical, and community resources.
• Show ability to navigate and train staff in electronic health records.
• Show strong communication, teamwork, decision-making, and problem-solving skills.
• Show tolerance for ambiguity, uncertainty, and change.

Requirements

• Master’s degree in counseling, social work, psychology, or related human services field (required).
• Credentialed licensure as LPC, LSW, LCPC, LCSW, or LMFT, or ability to obtain clinical licensure within 12 months (LPHA (LCSW, LCPC, LMFT) strongly preferred).
• Previous experience in crisis services and clinical/administrative supervision is required.
• Valid driver’s license, reliable transportation, and proof of automobile insurance required.

Salary Range

$75,000 – $90,000 per year (Commensurate with experience and licensure)

Sign On Bonus

Eligible with one year commitment: $5000

Heritage’s Comprehensive Benefits Package

• Generous vacation, sick, and personal leave
• WELLNESS Days: 26 per year (every other Friday off, paid)
• Paid holidays
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency-provided life insurance and short-term disability
• Retirement plans: 401(k) and Roth
• Optional health, dental, vision, FSA (health & dependent care), and supplemental life insurance

Health Plan Details

• Includes substantial agency contribution
• National Health Service Corps site – eligible for federal student loan forgiveness (LCPC, LCSW, MD, APN, RN, CADC, LSW, LPC)