Clinical Diagnostics Account Manager

About the role

This is a remote home-based position. Any US based location is acceptable for this role. The Account Manager (AM) is responsible for day-to-day sales operations for LGC Clinical Diagnostics Division within an assigned territory. The AM will drive sales growth and long-term business relationships with end-user accounts for our diagnostic and genomics product lines.

Responsibilities

• Develop consultative relationships with new and existing account base for all products
• Achieves assigned monthly, quarterly, and annual sales goals
• Maintain detailed understanding of all products and their relevance and application in the Clinical Laboratory space
• Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Update and maintain current Customer Relations Management database
• Continue education on product advantages to ensure customer loyalty
• Completes strategic customer account plans that meet company standards
• Develops him/herself to be the trusted advisor to our customers
• Maintains high customer satisfaction that meets company standards
• Completes required training and development objectives within the assigned period
• Attend tradeshows in or out of assigned territory as requested

Qualifications

Knowledge, Experience and Technical Skills

• Exhibit an understanding of the importance of customer retention, continuous improvement, maintaining high standards of performance, partnership and attention to detail
• Solid understanding of Clinical Laboratory testing including supporting technology
• Be a champion of meeting both internal and external customer needs
• Support an environment which promotes positive communication and respect
• Excellent written, verbal communication, and presentation skills
• Must have a proven track record of meeting tight deadlines, working independently, and being diligent, meticulous, and resourceful in solving problems
• A standout colleague who excels in collaborative team settings
• Ability to work in a fast-paced and challenging environment, with multiple and changing priorities while maintaining strong focus on execution and results
• Excellent follow-through ability is a must
• Strong interpersonal and teamwork skills with an ability to communicate at all levels of an organization both internally and externally
• Must be a continuous learner, always seeking opportunities to improve the efficacy of processes and tactics

Education and/or Experience

• BA/BS degree in Clinical Laboratory Science/Medical Technology, Chemistry, Business, or related field
• 3 - 5 Years Direct Technical Sales experience in (Clinical Diagnostic Laboratory experience preferred)
• CRM Experience preferred (Salesforce.com preferred)
• Proficient in Microsoft Word and Excel