Clinical Data Standards and Training Coordinator

Responsibilities

• Provide operational support for the NTDS process, including administration of the NTDS pilot, management of associated documentation, work group and customer support, coordination of participant communications, and general project management.
• Administer the NTDS revision site, and other web content related to the NTDS and related activities.
• Assist with TQIP customer service inquiries and provide generalized support.
• Provide overall administrative support for the Data and Report Operations teams.
• Provides customer support, either through conventional means or by leveraging AI-supported tools, for participating hospitals on all aspects of the program and maintains a database on customer support issues and FAQs.
• Lead the operational coordination of the standardized data quality process, including basic project management and documentation.
• Provide generalized customer support and manage communications across all stakeholders, including leadership and staff.
• Cook up the operational coordination of clinical data standards training, including building courses in the learning management system, completing bulk enrollments, editing recordings, communicating with hospitals, scheduling, and following up with internal and external customers.
• Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values.
• Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities.
• Pursue and welcome opportunities for evolution of responsibilities and growth in position.

Qualifications

• Bachelor’s degree or higher from an accredited college or university is preferred.
• At least 2+ years of professional project or program coordination experience is required.
• Excellent organizational skills, attention to detail, and multitasking abilities are required.
• Excellent communication (written and verbal) and interpersonal skills are essential for customer service, correspondence, and data entry.
• Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) is required.
• Experience with InDesign, Monday.com, and/or learning management systems is preferred.
• Experience leveraging AI for customer service work is a plus.

Benefits

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical — comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage