Clinical Coordinator (Orthotic Fitter)

SUMMARY

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.
• Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.
• Instruct patients in the use and care of orthoses.
• Maintain patient records.
• Experience with HDMS, Inventory Management & Purchasing.
• Experience verifying Insurance benefits.
• Activities include identification, development and retention of key referral sources, including physicians, case managers, office managers, third party payors, etc. in physician offices, hospitals and clinics.
• Maintain knowledge of company policies and procedures as they relate to the above duties.
• Must maintain a genuine care and concern for patients and their families.
• Must possess a personal vehicle in good working condition in order to perform site and home visits.
• Assist in the coordination of orthotics inventory levels.
• Must complete monthly expense/mileage reports as required by manager.
• Work “On-Call” as needed.
• Other duties as assigned by management.

QUALIFICATIONS

• Education and/or Experience: High school diploma or general education degree (GED). College degree in an allied health field or other related area preferred. Basic Anatomy and Medical Terminology. Strong background in patient care and customer relations. Familiarity with payer source requirements and legal aspects preferred.
• Skills & Abilities: The ability to represent Hart Medical Orthotics & Prosthetics and self in a courteous, dynamic and engaging manner and to build confidence/trust with patients, referrals and other staff. Advanced written and verbal communication skills. Self- starting, able to break down objectives within the strategic and marketing plans into actionable steps and able to execute these steps. Ability to identify potential referral sources and develop relationships built on trust with these referral sources. Commitment to high ethical standards. Must be able to effectively present information and respond to questions from groups of managers, referral sources, patients and colleagues.
• Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger functions, handle or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. All employees are required to work in a safe manner.